andybell666 Posted April 3, 2013 Share Posted April 3, 2013 Just tried to log into Blue Square and i told me it merged with Betfair....did any of you know of this as this was news to me! Maybe i just missed a thread or an email from them! Quote Link to comment Share on other sites More sharing options...
A.W.E.S.O.M.-O 1973 Posted April 3, 2013 Share Posted April 3, 2013 Re: Blue Square & Betfair I received an e-mail last night that they're merging. I'm wondering how this affects Grosvenor, as they're part of the Blue Square group (and you can log in with the Blue Sq. details - can we still? Going to check now...). And apparently, we can still access Grosvenor with a Blue Sq. username and password. I wonder if we need to be on red alert about it though? Quote Link to comment Share on other sites More sharing options...
teaulc Posted April 3, 2013 Share Posted April 3, 2013 Re: Blue Square & Betfair heard about it late yesterday,Betfair kept it very much under wraps Quote Link to comment Share on other sites More sharing options...
Washman Posted April 3, 2013 Share Posted April 3, 2013 Re: Blue Square & Betfair Bit bloody annoying - I deposited on Blue Square at the weekend for GUKPT sats, and now they're gone - only benefit seems to be 2 go's at the $5k freeroll, as both sites have given me top VIP level. I rang Betfair yesterday, to say could the two be combined, and was told no, you'll just have 2 different usernames - I thought that was something most sites tried to prevent :lol:lol Quote Link to comment Share on other sites More sharing options...
andybell666 Posted April 3, 2013 Author Share Posted April 3, 2013 Re: Blue Square & Betfair so has my balance been put into Betfair? Quote Link to comment Share on other sites More sharing options...
Washman Posted April 3, 2013 Share Posted April 3, 2013 Re: Blue Square & Betfair Yes, but you need to go to Blue Square site to set up new Betfair account - I did mine yesterday, money is there today, might be quicker now :ok Quote Link to comment Share on other sites More sharing options...
avongirl Posted April 3, 2013 Share Posted April 3, 2013 Re: Blue Square & Betfair This is the email I got yesterday. I hadn't checked the poker site, thought it was just the betting side. Dear , We have some important information regarding your Blue Square Bet account. Please take a moment to read through it carefully. As of today, 2nd April 2013, you will no longer be able to bet with Blue Square Bet as we have transferred accounts to Betfair. We would like to assure you that all funds are perfectly safe and secure. Any unsettled bets will be honoured and settled by Betfair. Please take a look below at how this may affect you. What do I do now? You now need to activate your new account by going to bluesq.com where you will be asked to enter your existing Blue Square Bet username and password. Your username is . If you have forgotten your password you will need to call Betfair Customer Services on 0844 871 0000 and they will be able to reset this for you. ACTIVATE MY ACCOUNT NOW What happens to the money I had in my Blue Square Bet account? Any funds you had in your account, including free bets, bonus cash, promotional funds, ipoints and loyalty points have all been transferred to Betfair. The good news is you will be able to access all funds in full and use these how you wish. Any withdrawals that have already been made from Blue Square Bet will be processed as normal. What will happen to my unsettled bets? If you had any unsettled bets they have been transferred to Betfair. These will be honoured and settled by Betfair with any returns credited to your new Betfair account. I already have a Betfair account. What happens to me? You will still need to activate your transferred account with Betfair by entering the username and password you previously used on Blue Square Bet. You will still be able to log into your existing Betfair account with your existing Betfair login details. I am unfamiliar with Betfair. Can I still place fixed odds sports bets with them? Yes. Betfair offer fixed odds betting on all the markets that you have been used to betting on at Blue Square Bet. They also have a betting exchange with further betting options, as well as market-leading Casino, Games, Bingo and Poker products. For further queries please email [email protected], call 0844 871 0000 or view more information by clicking here. We would like to take this opportunity to thank you for betting with Blue Square Bet and wish you luck in the future. The Blue Square Bet Team Quote Link to comment Share on other sites More sharing options...
A.W.E.S.O.M.-O 1973 Posted April 5, 2013 Share Posted April 5, 2013 Re: Blue Square & Betfair And what about if you won live seats via a satellite at Grosvenor, using Blue Sq. login details, I wonder. You can't unregister, so can't receive the buyin back, thus it can't be transferred to Betfair. I'm not logging into Blue Square until I know the answer to this. I have written to Grosvenor and Betfair. Let's see if the answers match. Quote Link to comment Share on other sites More sharing options...
A.W.E.S.O.M.-O 1973 Posted April 8, 2013 Share Posted April 8, 2013 Re: Blue Square & Betfair And what about if you won live seats via a satellite at Grosvenor' date=' using Blue Sq. login details, I wonder. You can't unregister, so can't receive the buyin back, thus it can't be transferred to Betfair. I'm not logging into Blue Square until I know the answer to this. I have written to Grosvenor and Betfair. Let's see if the answers match.[/quote'] Grosvenor says not to worry, as everything due me will still be mine. Betfair doesn't like answering. But I am worried. Hearing about people migrating accounts and can't get into Grosvenor, and aren't seeing their stuff in Betfair, be it cash, tokens, seats, whatever... Quote Link to comment Share on other sites More sharing options...
avongirl Posted April 8, 2013 Share Posted April 8, 2013 Re: Blue Square & Betfair I've not attempted to do anything with my Blue Sq account yet and logged into Grosvenor tonight intending to withdraw the balance for now in case of any problem, but my account is locked for security. Emailed and got quick response, seems I will just have to wait it out. All my balance is in Grosvenor account with nothing in Blue Sq (or that's how it should be anyway). I am not intending to re-activate the Blue Sq account as I already have a Betfair account anyway. Probably a good job we don't have a league this month, guess not many of us would be able to play it anyway! Dear Helen, Thank you for your email dated 08/04/13 22:46:02 o'clock BST, regarding the technical issues experienced on our site. Firstly, I would like to apologise for the issues encountered and any inconvenience this had caused. As you may know we have migrated bluesquare accounts to betfair unfortunately accounts first registered with bluesquare but continuing to use Grosvenor are experiencing some technical issues. We will have a resolution for this very soon. I will not be able to take any action on the account until we have resolved the above issue. We appreciate your patience. Thanks for choosing Grosvenor Casino Quote Link to comment Share on other sites More sharing options...
luckboxnemo Posted April 9, 2013 Share Posted April 9, 2013 Re: Blue Square & Betfair I got the same message locked out for security and waiting for their tech team to resolve asap avongirl Quote Link to comment Share on other sites More sharing options...
hebert10 Posted April 9, 2013 Share Posted April 9, 2013 Re: Blue Square & Betfair I phoned up Grosvenor the other day and was told they are trying to resolve this due to technical difficulties from the switchover. They said they will contact me when I can transfer details and open a new account with them! Quote Link to comment Share on other sites More sharing options...
andybell666 Posted April 9, 2013 Author Share Posted April 9, 2013 Re: Blue Square & Betfair o.k this seems a right old nightmare......like most of you i had a bluesquare account, a gcasion account and an existing betfair account. So far, i have called them up and managed to transfer my gcasino account to betfair.....got a new username and my balance turned up....i had to call them to get mtt tokens that i had accumlated....as they dont do they ppuk mtts in betfair's client. I am now trying to do my bluesquare account but it has locked it up on the transfer web page.....now on phone for a long time trying to get back thorugh! Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted April 10, 2013 Share Posted April 10, 2013 Re: Blue Square & Betfair Called Grosvenor tnite as i have all of £17 in my account. Anyway, as i set up the account through blue square, the money cannot be sent to betfair and will jsut sit there. I asked, if i did not contact them, would they eventually contact me to let me know i need to get the money moved, to which they replied they would eventually contact everyone, but could not put a timrframe on it! Anyway bottom line, you need to contact them and they will then start the process of withdrawing your funds Complete shambles, why they cannot sent a generic email advising players to contact them to see if they have any funds and to close the account i dont know except that all those with a few quid and cant be bothered, Grosvenor will now get those funds! Quote Link to comment Share on other sites More sharing options...
teaulc Posted April 10, 2013 Share Posted April 10, 2013 Re: Blue Square & Betfair i have made a request to see if they can add GC to the end of my username as that seems to be the easiest option,if not then cash out my funds for me and close the account so i can open a new one, we will see what the response is. Quote Link to comment Share on other sites More sharing options...
avongirl Posted April 10, 2013 Share Posted April 10, 2013 Re: Blue Square & Betfair If they had warned us about the merger we could have withdrawn before it went t*ts up. I've nothing in Blue Sq but about £50 in G, so I'll give it a few more days before contacting again. Anyway, decided to make a pre-emptive strike on my other ipoker accounts and have withdrawn from Genting and Circus (after having to update my expired card and make a deposit from it). Confirmation today that money on its way. :ok Betfred, no confirmation yet. Paddy Power could not update my card as I had too much money in my account! I couldn't withdraw to my card as it had expired. So I have had to arrange for a cheque to be sent. :lol Gotta love the irish! Quote Link to comment Share on other sites More sharing options...
A.W.E.S.O.M.-O 1973 Posted April 10, 2013 Share Posted April 10, 2013 Re: Blue Square & Betfair Paddy Power could not update my card as I had too much money in my account! I couldn't withdraw to my card as it had expired. So I have had to arrange for a cheque to be sent. :lol Gotta love the irish! Yeah, mine ran out too, with too much money in there... I sent them a bit of a funny e-mail about can't withdraw to card because it's expired, so can I update it, but I can't because I'm not below their bizarre-never-heard-of upper limit, so I'll withdraw some to card, but I can't because it expired, so please can I update it, but I can't because... etc etc They act like they never heard of a card running out. Note the word 'act'. Quote Link to comment Share on other sites More sharing options...
luckboxnemo Posted April 11, 2013 Share Posted April 11, 2013 Re: Blue Square & Betfair Got email saying its been resolved at work but will logging in gpoker site with my bluesq details and lets u know if its back up n running Your Incident Tracking Number is: Dear Nadeem, I am contacting you concerning your account that you hold with us. Please accept our apologies for the difficulties you have encountered when attempting to use our services and the inconvenience this has caused. I am pleased to confirm that we have now ensured that, as per your request, your account with us has been reinstated. This means that you will now be able to access both Grosvenor Casinos and Mecca Bingo with your log in details. These details will be the same as you previously held; same username/account number and same password. Should you require assistance in retrieving these details then please visit the brand website that you wish to use and click on the ‘Forgotten your details’ link. In recognition of the inconvenience that has caused and as an apology, and to get you started again, we have credited your account with £10. I do hope that this will meet with your satisfaction and we are happy to welcome you back. Once again, we apologise for the difficulties that you have encountered and if you have any other queries or concerns then please, do not hesitate to get in touch. Thanks for choosing Grosvenor Casino. Michael Customer Service Team Grosvenorcasinos.com Quote Link to comment Share on other sites More sharing options...
teaulc Posted April 11, 2013 Share Posted April 11, 2013 Re: Blue Square & Betfair i got the same,but if your account is in $ then it is $10 not £10 a BIG difference Quote Link to comment Share on other sites More sharing options...
luckboxnemo Posted April 11, 2013 Share Posted April 11, 2013 Re: Blue Square & Betfair mines in £ but aint seen it in my account yet ? emailed back and will see what they say Quote Link to comment Share on other sites More sharing options...
teaulc Posted April 11, 2013 Share Posted April 11, 2013 Re: Blue Square & Betfair mines in £ but aint seen it in my account yet ? emailed back and will see what they say it wont be in your poker account,it will be in the main online account. Quote Link to comment Share on other sites More sharing options...
luckboxnemo Posted April 11, 2013 Share Posted April 11, 2013 Re: Blue Square & Betfair got ya thanks any way if it can be transferred to your poker account ? Quote Link to comment Share on other sites More sharing options...
teaulc Posted April 11, 2013 Share Posted April 11, 2013 Re: Blue Square & Betfair got ya thanks any way if it can be transferred to your poker account ? not sure,have tried once but will try again Quote Link to comment Share on other sites More sharing options...
avongirl Posted April 20, 2013 Share Posted April 20, 2013 Re: Blue Square & Betfair Still not sure how to access/use the £10. Anyone managed to spend it yet? Thank you for your email, This balance is a non withdrawable bonus balance, which can not be transferred to the download. However if you access the online website you will be able to use your bonus. Quote Link to comment Share on other sites More sharing options...
Samba_SamPa Posted April 20, 2013 Share Posted April 20, 2013 Re: Blue Square & Betfair Still not sure how to access/use the £10. Anyone managed to spend it yet? The £10 can only be used in the luck-based sidegames within the poker client (roulette / slots / blackjack etc) Quote Link to comment Share on other sites More sharing options...
Spitvenom Posted April 20, 2013 Share Posted April 20, 2013 Re: Blue Square & Betfair I have heard nothing about the 2 GUKPT seats I won via the PL G-Casino league..... Should I be worried? Quote Link to comment Share on other sites More sharing options...
teaulc Posted April 20, 2013 Share Posted April 20, 2013 Re: Blue Square & Betfair Still not sure how to access/use the £10. Anyone managed to spend it yet? as said previously,only use on casino games, i luckboxed my $10 up to $90 playing Monopoly Plus Slots and withdrew. Spit, we are working on the tickets/seats won still, dont panic yet Quote Link to comment Share on other sites More sharing options...
A.W.E.S.O.M.-O 1973 Posted April 23, 2013 Share Posted April 23, 2013 Re: Blue Square & Betfair So, having had funds in my Grosvenor-via-Blue Square account and seeing nothing in Betfair when I migrated, I sent e-mails to the support e-mails of both Blue Square and Betfair and received silence. Last night, I thought I'd ask Grosvenor if they had it, because it appeared my old account with them no longer existed when I tried the password/username assistance. They said yeah, they've got it, they've restored my old account and sorry about any difficulties I've been facing. Add to this that Betfair did us over with the iPhone thing, and add to this that Grosvenor kindly agreed to transfer my PPUKT seat to a less expensive location after a mix-up over expenses. Who do you think most people would feel like dealing with? Still, they do offer good odds... grr Quote Link to comment Share on other sites More sharing options...
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