No photo ID

[Outofluck]

I've been a long-time Coral customer. When I made my latest withdrawal request, they told me that I needed to validate my account first by sending ID documents. I sent them my old-style (non-photo) driving licence, but that wasn't accepted - although their original email hadn't specified, it became apparent that they wanted photo ID (even though the photo is redundant for my online account).

One problem - I'm one of the dwindling number of people in the UK without photo ID (I've had to get a voter authority certificate for the upcoming election). I have tried to explain this to Coral customer support in several emails and ask them how to proceed, but I keep getting generic replies that don't even address the issue directly and just list forms of ID that I've already told them that I don't have.

Has anyone else faced this issue? If so, did you manage to find a way around it or is the only answer to go through the rigmarole/cost of getting suitable ID?

 

[The Brigadier]

Morning @Outofluck,

 

These firms are so stringent nowadays I'm afraid that I can't see a way around your problem bar getting some form of photo ID.