Outofluck Posted June 12 Share Posted June 12 I've been a long-time Coral customer. When I made my latest withdrawal request, they told me that I needed to validate my account first by sending ID documents. I sent them my old-style (non-photo) driving licence, but that wasn't accepted - although their original email hadn't specified, it became apparent that they wanted photo ID (even though the photo is redundant for my online account). One problem - I'm one of the dwindling number of people in the UK without photo ID (I've had to get a voter authority certificate for the upcoming election). I have tried to explain this to Coral customer support in several emails and ask them how to proceed, but I keep getting generic replies that don't even address the issue directly and just list forms of ID that I've already told them that I don't have. Has anyone else faced this issue? If so, did you manage to find a way around it or is the only answer to go through the rigmarole/cost of getting suitable ID? Quote Link to comment Share on other sites More sharing options...
The Brigadier Posted June 12 Share Posted June 12 Morning @Outofluck, These firms are so stringent nowadays I'm afraid that I can't see a way around your problem bar getting some form of photo ID. Outofluck and harry_rag 2 Quote Link to comment Share on other sites More sharing options...
avongirl Posted June 12 Share Posted June 12 Regarding the generic email replies, you sometimes get a better response using the live chat option if that is available (and if you can type reasonably quickly!) as you can persist and rephrase your question with the handler if they don't grasp what you mean. Outofluck and harry_rag 2 Quote Link to comment Share on other sites More sharing options...
Outofluck Posted June 16 Author Share Posted June 16 Thanks for the feedback. I might give live chat a try this week, although I'm not particularly hopeful that I will get any joy from that either. Plus my typing is terrible! To be honest, there seem to be a growing number of occasions these days when having photo ID would make life easier, so I might just bite the bullet and get hold of some. My Coral account is still active currently, so although I can't get money out, it's still usable while I sort something out. avongirl 1 Quote Link to comment Share on other sites More sharing options...
The Brigadier Posted June 16 Share Posted June 16 21 minutes ago, Outofluck said: Thanks for the feedback. I might give live chat a try this week, although I'm not particularly hopeful that I will get any joy from that either. Plus my typing is terrible! To be honest, there seem to be a growing number of occasions these days when having photo ID would make life easier, so I might just bite the bullet and get hold of some. My Coral account is still active currently, so although I can't get money out, it's still usable while I sort something out. good luck @Outofluck and let us know how you get on Outofluck 1 Quote Link to comment Share on other sites More sharing options...
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