Pokerstars Account

[ian309]

Just out of interest, has anyone else had their stars account frozen in the past ? I've since had emails demanding that I send them copies of photo ID and proof of address. I am aware that this kind of thing does occur from time to time, but they refuse to tell me what it is that has happened to result in my account being frozen and the request for ID.

 

I'm not actually 100% convinced that the emails originate from pokerstars. I've sent an online enquiry via the PS 'support' page but had nothing back so far. Annoying. 

[Bart(UK)]

Personally only had it once before. I think at the time I had been on the same table as a user they were investigating for possible collusion/bot activities. So I could only assume they were assessing whether anyone else was involved. 

It all cleared ok after ID was sent and I think I even received a slight refund from the alledged bot's alledged fraudulent winnings. 

Share your caution in ensuring you only talk to the official support team and double-check the address before sending anything.