Sportingbet/Paradise Poker

[ColU_FC]

I'm having some trouble with them; I'll expand on what the trouble is later. I have some questions for those of you who play there that will help me decide whether they are being awkward with me only or whether they just have rank bad customer service. 1. If you've dealt with their customer services, have you found them to be responsive and helpful? 2. If you have a Sportingbet dollar account, have you found the exchange rates to be crap? Thank you.

[averick]

Re: Sportingbet/Paradise Poker I have used sportingbet as a sportsbook and played poker on PP before.. but I can only give you input on sportingbet's CS. I have only interacted with their CS representative once but it was a pleasant encounter. I was having problems placing bets using my laptop, but it was fine if i used my desktop. The CS rep brought me through a variety of troubleshooting steps (spending at least 30 minutes), and even after he found out that I could place bets on one computer but not the other, he still continued to help me, even though he could have told me "sorry that's all I can help you with, the problem lies with your PC" etc (since I'd already managed to stake my money with them anyway). So I was pretty satisfied with their customer service, though this was only one encounter and I could have been lucky enough to get a helpful person. So what happened? My first guess would be some money issues..