Neteller issue

[teaulc]

Neteller have frozen my account because i wont give them proof of my identity:

1. Verify your identity Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:

• Document number (ID number, license number, passport number), your full name and date of birth

• No black/blurred portions (all details must be in focus)

• All four corners of the document (i.e. no cropping)

• Expiry date that has not passed

• Front and back of the ID card or license

1. Verify your address Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank card/credit card statement that clearly displays:

• Your name and address

• An issue date within the last 3 months

• All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone, heating, water, electricity, cable TV, internet and municipal government correspondence now they wont accept my passport without the number showing,(i dont think they need it especially with the online fraud there is around),my driving license still has my old address on it. and all my bills are online. they wont close the account so i can have my money released to my bank account until i verify. so what do i do now?

[Aykay1]

Re: Neteller issue I'd just send them my passport personally as then its over and done with. I assume they need the number to verify it isnt a fake. Or update your driving licence. You'll have to do it eventually so why not now? Not sure about the bill issue - there must be a way around it as lots of people pay their bills online nowadays.