betting shop rules, help needed

[bawnmore_reds]

dont think i have a leg to stand on, but here goes i called into a betting shop i use everyday while im out in the work van and placed 50 pounds on a evens favourite and it won, so i headed to the girl at the pay out counter and handed her my docket, then my work phone started to ring, so i rushed outside and answered it, then when i finished i headed back into the bookies and went to get my 100 pound but when i asked for it the girl said she gave me it or she gave somebody else it but she didnt know who, then she said there is nothing i can do about it and that the moneys gone(also there is no cctv in this bookies) she gave me head office number but i wouldnt know what to say does anybody know if i have a chance off getting my money cheers joe

[Cassius Marcellus]

Re: betting shop rules, help needed Firstly, why leave the shop because your phone rang? No need to. Go back and speak to the manager. It's his job to sort this out. Is she's the manager, report it to head office. She's supposed to make eye contact with every customer, so she SHOULDN'T have paid the wrong person. Sounds like she hasn't got a clue what she's doing.