Advice and/or suggestions

[Capecross]

Hi all,
I need some help and I'll explain why. 
I joined BETMGM, using my full name, but deposited £20 using my PAYPAL account, which is in my middle name. The reason being, that my bank account and PAYPAL accounts, which were in my full name, were hacked many years ago. So, I changed the PAYPAL, by dropping my first name. 
After only a couple of weeks, I had a nice little winning streak, so I withdrew £200 from the BETMGM account. The money went into the PAYPAL account without any bother.
A week later, I had an incredible night of betting. I must point out that I have a bet online almost everyday. My bets are usually £2/£3 win or e.w, a 50p fcst or a 20p tricast. As you can see I don't ever bet more than these amounts, in fact the majority of my bets are smaller than those shown.
Back to the night in question: I had a 66/1, 22/1, 20/1 winners, as well as a fcst. This brought my account total to over £400.
I withdrew £300, to go to my PAYPAL account.
Next morning, I went to purchase something from EBAY, which is paid using my PAYPAL account, but could not, because there was no funds in it????
I queried it with BETMGM via their chat room and after they verified who I was, they blocked my account saying I was a CHEAT, accused me of MONEY LAUNDERING.
I explained the reason behind the difference in the names being different and sent proof of everything, but the once again accused me of trying to defraud them by using a third party???
They now have £393 of my money.
I have emailed their customer services numerous times, for a written decision about my case, which is now 6 weeks old, so I can proceed with some sort of claim.
Has anyone got any advice PLEASE? 

 

[The Brigadier]

1 hour ago, Capecross said:

Hi all,
I need some help and I'll explain why. 
I joined BETMGM, using my full name, but deposited £20 using my PAYPAL account, which is in my middle name. The reason being, that my bank account and PAYPAL accounts, which were in my full name, were hacked many years ago. So, I changed the PAYPAL, by dropping my first name. 
After only a couple of weeks, I had a nice little winning streak, so I withdrew £200 from the BETMGM account. The money went into the PAYPAL account without any bother.
A week later, I had an incredible night of betting. I must point out that I have a bet online almost everyday. My bets are usually £2/£3 win or e.w, a 50p fcst or a 20p tricast. As you can see I don't ever bet more than these amounts, in fact the majority of my bets are smaller than those shown.
Back to the night in question: I had a 66/1, 22/1, 20/1 winners, as well as a fcst. This brought my account total to over £400.
I withdrew £300, to go to my PAYPAL account.
Next morning, I went to purchase something from EBAY, which is paid using my PAYPAL account, but could not, because there was no funds in it????
I queried it with BETMGM via their chat room and after they verified who I was, they blocked my account saying I was a CHEAT, accused me of MONEY LAUNDERING.
I explained the reason behind the difference in the names being different and sent proof of everything, but the once again accused me of trying to defraud them by using a third party???
They now have £393 of my money.
I have emailed their customer services numerous times, for a written decision about my case, which is now 6 weeks old, so I can proceed with some sort of claim.
Has anyone got any advice PLEASE? 

 

Hi @Capecross, I'm so sorry to hear about your experience. I'm afraid BetMGM have a very bad reputation for doing all sorts of wrong things and I'm not really sure where you can go with this. You could threaten them with legal action (via small claims court) which from cases I've heard of may force them into paying what you're owed.