Samba_SamPa Posted June 1, 2009 Share Posted June 1, 2009 The timeframe for Pacific (Cassava Enterprises) withdrawals is much longer than other sites if my experience is anything to go by :wall Just been on to their Customer Services chasing it up - and their Representatives are as slow to respond as the company is to pay you out :eyes ... Eldean R. has joined. Peter Norton: Hi, I was just wondering if you could tell me when my cashout (transaction # ********) was actually processed please. The only information it shows in my account is when I requested it (over 5 days ago) and that it has been processed, not when Eldean R.: Welcome to 888 Live Chat! We are glad to be of service. Whilst I try to locate your Pacific Poker account with your given email address, please confirm the first 2 characters of your password. Peter Norton: hi, if I remember correctly it is - ** (over 3 minutes pass) Eldean R.: Unfortunately those 2 are incorrect Peter Norton: then it must be - ** (over 4 minutes pass) Eldean R.: Thank you for providing the requested details. (after a further 4 minutes I assume she's waiting for me to respond :unsure why?) Peter Norton: ok Eldean R.: Please hold while i review your account. Peter Norton: no problem (over 3 minutes pass) Eldean R.: One moment please... (the "one moment" has reached 6 minutes before...) Eldean R.: Thank you for holding Peter. Peter Norton: no problem (another 2 minutes later) Eldean R.: The cashout that you requested will be paid out today from us Peter Norton: what time does that happen please? is there a set time when this process is undertaken? (quick response this time, only 90 seconds) Eldean R.: and it shout be reflecting in your account on the 3rd of June Eldean R.: should** Peter Norton: I don't understand. When I checked my account over the weekend it said the payout had already been processed. And the cashout policy says it appears in account 1-2 days after it is processed. The 3rd of June is now still 2 days away - and you're saying it will be paid out today - so why was it showing as already having been processed before today? (over 4 minutes.....) Eldean R.: It has been processed in our system. Eldean R.: But processing centers out side our system have different time frames to show cashouts in your bank account. Peter Norton: I know that with pokerstars I wait about 5 minutes from cashing out to the money arriving in my account - so I can't imagine it being Neteller's processing center that is the problem. I requested this cashout with Pacific Poker on Wednesday 27th May, and it is going to be in my account on Wednesday 3rd June? That's a whole week. Amazing how it can be so different to other sites. I guess I'll have to make sure I don't win any more money on Pacific then I will avoid this palava? Eldean R.: One moment please... (again, I don't think Eldean has a grasp of the concept of time - over 6 minutes pass) Eldean R.: I am sorry but that is the time frame given to us by the processing centers (Now am I wrong for being a bit peeved at the length of time taken to respond to me at just about every stage of the conversation? Anyway, I was indeed peeved, and I said...) Peter Norton: ah ok, one moment please.. Eldean R.: Ok (12 minutes later.....) Eldean R.: Peter are you still there? :rollin :$ :$ :spank naughty I know, but... Quote Link to comment Share on other sites More sharing options...
Hooloovoo Posted June 1, 2009 Share Posted June 1, 2009 Re: Customer Service Experiences Quality :clap Quote Link to comment Share on other sites More sharing options...
slapdash Posted June 1, 2009 Share Posted June 1, 2009 Re: Customer Service Experiences :spank naughty I know, but... I wouldn't let it weigh too heavily on your conscience. :tongue2 Quote Link to comment Share on other sites More sharing options...
dazdiamonds Posted June 1, 2009 Share Posted June 1, 2009 Re: Customer Service Experiences yep quality:clap i had same problem when i first cashed out of there[i wasn't impressed]. but ive had quick and helpful email responses from them in the past when i had disconnection problems on there. Quote Link to comment Share on other sites More sharing options...
Warbirds Posted June 1, 2009 Share Posted June 1, 2009 Re: Customer Service Experiences Fantastic :notworthy:notworthy:notworthy Fred Quote Link to comment Share on other sites More sharing options...
Junior Posted June 2, 2009 Share Posted June 2, 2009 Re: Customer Service Experiences Peter Norton: ah ok, one moment please.. Eldean R.: Ok (12 minutes later.....) Eldean R.: Peter are you still there? I actually laughed out loud ... :$ :clap Quote Link to comment Share on other sites More sharing options...
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