happyhornet Posted April 5, 2009 Share Posted April 5, 2009 I qualified for the EMOP final on Devilfish earlier in the week and would play tonight. I found out that it is highly unlikely (95%) that I would be able to attend due to work commitments. Devilfish appear to have no 'live' support and all contact is via e/mail. I have sent numerous mails over the last two days and been rewarded by the standard 'we are looking into it' response. As the tournament approached, I tried to deregsiter and it wouldn't allow me to do so (I anticipated being given tournament dollars as on Stars and FT). I mailed them for the fifth time begging them to do something...but nothing. Eventually, I had to play. My heart was not in it, and was out inside the first hour. Afterwards, I check my e/mail and there is a respaonse from Devilfish telling me that IF I don't play a hand I'd get my buy-in refunded. Great, just what I need, a mail sent 27 minutes after the damn tournament started.:@ I don't imagine that I'll get anything from Devilfish other than a hollow apology, I am officially not a happy hornet right now:@, and will not play there any further. Sorry for the rant, but be aware that the CS is terrible. Quote Link to comment Share on other sites More sharing options...
Aykay1 Posted April 5, 2009 Share Posted April 5, 2009 Re: And you thought Boss customer service was bad..... If you explain to them what has happened, they should refund you in my opinion. They will have a record of all your emails after all. Quote Link to comment Share on other sites More sharing options...
happyhornet Posted April 6, 2009 Author Share Posted April 6, 2009 Re: And you thought Boss customer service was bad..... Dear Steve, Thank you for contacting our Customer Support Service and we apologise for any delay in responding to your enquiry. Please accept out apologies for any inconveniences caused. According to our terms and conditions, the compensation is payed only in case of technical problems, that are caused by our server or software errors. As this case does not fill the requirements for compensation, we are unable to compensate That was the response from Customer Support.:spank Quote Link to comment Share on other sites More sharing options...
morlspin Posted April 6, 2009 Share Posted April 6, 2009 Re: And you thought Boss customer service was bad..... lets see if Karl who works for Devilfish can sort you out HH. give it a day or two tho as this weekends been a busy one poker wise for a lot of companies Quote Link to comment Share on other sites More sharing options...
happyhornet Posted April 6, 2009 Author Share Posted April 6, 2009 Re: And you thought Boss customer service was bad..... lets see if Karl who works for Devilfish can sort you out HH. give it a day or two tho as this weekends been a busy one poker wise for a lot of companies I have mailed Karl and he is looking into this for me:ok Quote Link to comment Share on other sites More sharing options...
happyhornet Posted April 6, 2009 Author Share Posted April 6, 2009 Re: And you thought Boss customer service was bad.....DEVILFISH gets it right in the Big thank you to Karl and Nic at Devilfish for intervening and looking into my complaint:clap:clap. Quote Link to comment Share on other sites More sharing options...
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