slick mick Posted July 28, 2008 Share Posted July 28, 2008 Had a chat with esport live support Mick says: Hi, can you tell me when the payouts for the Heads Up League will happen? eSport says: as soon as possible. We are working on them today. eSport says: but I wont expect them this week to happen. At least that's the way it runs with our partner. Mick says: how about the Champions League? eSport says: the same about that, but there we wait an internal investigation, as we have information regarding a team cheating. So hopefully next week for HU payouts and God only knows when the CL payouts will happen:wall Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted July 28, 2008 Share Posted July 28, 2008 Re: News on payouts :lol:lol:lol Quote Link to comment Share on other sites More sharing options...
slick mick Posted July 28, 2008 Author Share Posted July 28, 2008 Re: News on payouts Hi Mr. Ilderton, You will be pleased to know that the relevant department has gotten back to us with regards to your ESport Heads Up League Final. Please be advised that your funds will be credited into your account soon. We thank you for your co-operation and patience. Should you have any further queries, please contact us again. Regards, Blain Quote Link to comment Share on other sites More sharing options...
BillHicks Posted July 28, 2008 Share Posted July 28, 2008 Re: News on payouts Thanks for the Up date Mick Quote Link to comment Share on other sites More sharing options...
Dodger Posted August 3, 2008 Share Posted August 3, 2008 Re: News on payouts soonhttp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,0,0 height=13 width=10 classid=clsid:d27cdb6e-ae6d-11cf-96b8-444553540000>                                                   &nbsp&nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp (sn) adv. soon·er, soon·est 1. In the near future; shortly. 2. Without hesitation; promptly 3. Before the usual or appointed time; early. Esport usage of ''soon''...acronym for ''September, October or November.'' Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 3, 2008 Share Posted August 3, 2008 Re: News on payouts ">" type="application/x-shockwave-flash" allowfullscreen="true" width="425" height="344"> Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted August 6, 2008 Share Posted August 6, 2008 Re: News on payouts Any luck Mick? I withdrew the winnings from the league games and had a few probs but i have now got all the money I also got the $3000 from the pokernews league and i received that in my bank account today I would chase them as i did eventually they will just pay you and deal with esport later Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 7, 2008 Author Share Posted August 7, 2008 Re: News on payouts Feckin muppets don't know what they're doing:@:wall:wall Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 8, 2008 Author Share Posted August 8, 2008 Re: News on payouts Latest nonsense from pokerroom; Live chat with pokerroom SPSlick Mick: On Sunday Jul 27 I received confirmation from pokerroom that they had confirmation of my $4000 winnings in the esport HU league and that it would be credited to my account soon. 12 days later this still hasn't happened. Can you tell me when my account will be credited? System: Connection established. System: Initiating Call, Please Wait. System: Connecting... An agent will be with you shortly. System: Welcome to Live Chat. Lyssa: Welcome to PokerRoom.com support. Lyssa: Do you mind holding while I have a look at your account please regarding this HU league credit? SPSlick Mick: that's fine Lyssa: Thank you so much for holding Mr. Ilderton. Lyssa: After reviewing your account I can see that an email was forwarded to you 28Jul08 advising that there was a delay in receiving feedback from E-sports regarding the payment Mr. Ilderton. Lyssa: I can understand that you are frustrated with the delay in receiving your funds. SPSlick Mick: but you confirmed it on the 27th SPSlick Mick: On Sun, Jul 27, 2008 at 4:18 PM, wrote: Hi Mr. Ilderton, You will be pleased to know that the relevant department has gotten back to us with regards to your ESport Heads Up League Final. Please be advised that your funds will be credited into your account soon. We thank you for your co-operation and patience. Should you have any further queries, please contact us again. Regards, Blain PokerRoom.com Support Team ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PokerRoom.com MEET THEM AND BEAT THEM http://www.pokerroom.com/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PokerRoom.com acknowledges its commitment to responsible gaming. https://www.pokerroom.com/account/responsible-gaming/overview.html@pokerroom.com> Lyssa: There was another email sent after this Mr. Ilderton. Lyssa: I will resend it for you. SPSlick Mick: no need just explain why you would acknowledge receipt of the credit and then deny it Lyssa: I am not denying it Mr. Ilderton. I am asking for your patience please as the email states they require 2 weeks to process the payment. SPSlick Mick: thats the second email which contradicts the first. Can you explain what is going on? SPSlick Mick: Have pokerroom received the information or not? Lyssa: I have resent the email which was sent 28Jul08 which is the response from our Payments department Mr. Ilderton. SPSlick Mick: Have pokerroom received the information or not? Lyssa: I am not able to confirm at this time Mr. Ilderton. Please allow till Monday for the full 2 weeks of business days required for the payments to be processed. SPSlick Mick: Will I be credited on Monday? Lyssa: I apologise for the inconvenience caused as I am unable to confirm this Mr. Ilderton. Lyssa: What I will do is send a chaser email to see if there has been any feedback from E-Sports. SPSlick Mick: Is there anybody working at pokerroom who knows what is going on? Lyssa: You will receive an email when they have an update for you Mr. Ilderton. Lyssa: I truly appreciate your patience and understanding in this regard. Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 8, 2008 Share Posted August 8, 2008 Re: News on payouts Yesterday eSport told me they hadn't even sent the list of payments to Poker room yet because they were investigating something in the Playoffs:eyes:eyes Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 8, 2008 Author Share Posted August 8, 2008 Re: News on payouts Isn't that the CL cheating mentioned above which should not affect HU payouts Quote Link to comment Share on other sites More sharing options...
Dodger Posted August 8, 2008 Share Posted August 8, 2008 Re: News on payouts When I used to work at the bank and took a telephone call about something I didn't know or didn't understand I would go out of my way to get it sorted or passed on to the correct person who could do it. Often I would actually admit to the customer...''I'm sorry but I haven't a clue what is needed here, but if I can call you back I'll find out what needs to be done.''...and the customers seemed to appreciate the honesty! Customer service nowadays just seems to be ''pass the buck'' and nobody gives a damn about the customer anymore. This conversation, in it's entirity, is a simple case of Lyssa not having a clue what is going on...but seemingly being unable to recognise that fact...and feeling that a totally fake appreciation of your patience (well that's BS...you would not be contacting them if that was the case) and understanding (again...isn't it obvious that NOBODY UNDERSTANDS!) will suffice to make you get off the line and leave her alone to polish her nails and text the boyfriend to ask if her arse looks big in those new jeans she just bought. The last thing on her mind will be to get things sorted out...that's if it's on her bloody mind at all! Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 8, 2008 Share Posted August 8, 2008 Re: News on payouts Isn't that the CL cheating mentioned above which should not affect HU payouts I'm not sure...but they should know me by now:tongue2 and I always say HU league. I'll ask again.... Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 8, 2008 Share Posted August 8, 2008 Re: News on payouts New answer today...they sent the list 2 days ago:lol:lol:lol Chris says: hi eSport says: hi Chris says: do u know when payments will be made for the HU league? eSport says: they are requested two days ago, as we needed some detailed info, we couldnt get earlier. eSport says: so they should get to you pretty soon. I hope beginning of next week Chris says: thanks Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 8, 2008 Author Share Posted August 8, 2008 Re: News on payouts If they sent the list 2 weeks ago and 2 days ago then we might get paid twice... once in this lifetime and again in the next Quote Link to comment Share on other sites More sharing options...
avongirl Posted August 11, 2008 Share Posted August 11, 2008 Re: News on payouts Just found this on the esport forum: AutorChampions League PayoutsISL| Richard [Administrator] 29.07.2008 16:35 Champions League Payoutsanswer notify quote The prizemoney for the Champions league will be delayed whilst an investigation is made into suspected breach of rules. This investigation may result in the disqualification of a team and so no payments can be made until the situation is resolved. We appreciate your patience and understanding. Richard eSport-Poker.com Support Team AmonDuul [user] 31.07.2008 20:08 Re: Champions League Payoutsnotify quote Richard, thanks for the info. However, the UK League payments were all wrong, and nobody has answered emails or forum posts on this. Every member of our team received less than what was due, and despite being a team event, everybody got differing amounts, despite the fact that the only reason that certain players couldn`t play most games, was entirely down to Poker Room`s "technical difficulties". caddyscabin [user] 04.08.2008 18:42 Antwort: Champions League Payoutsnotify quote Zitat von: ISL| Richard vom 29.07.2008 16:35 The prizemoney for the Champions league will be delayed whilst an investigation is made into suspected breach of rules. This investigation may result in the disqualification of a team and so no payments can be made until the situation is resolved. We appreciate your patience and understanding. Richard eSport-Poker.com Support Team Any news yet still waiting on payment for open league also payment for champions league also payment for playoffs, AN up date would be good, But even better paying us out would be better, team is really restless now and you could find yourself with no teams to play any more league games cause you do not address the situation , Our team manager has also contacted you and you are not even responding to him. Its time for us to go to ecogra or whoever the governing body of your games is and get them to kick butt. ISL| Joachim [Administrator] 07.08.2008 17:35 Re: Champions League Payoutsnotify quote Hi, the prizemoney for the HeadsUp League is on its way now. The prizemoney for Open League PlayOffs should be on the roll too. Champions League is still not going, as we are still loking into some stuff. It seems that some teams might get disqualified, which will then lead to a total different prizemoney distribution. And due to the fact, that we want to do that the right way, we want hard facts. Sorry again for the delay, Kind Regards, Jo eSport-Poker.com Team AmonDuul [user] 07.08.2008 21:59 Re: Champions League Payoutsnotify quote Jo, the UK League payments were all wrong. Nobody received the full amount they were due. As for the Champions League, I can understand why payments are delayed, but if the problem is as widespread as I suspected before, then the whole result will have been affected by the participation of these teams, and really, you have to consider replaying the Final. Please reply, either here, or even better, all the emails that we have sent, a response would be appreciated. Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 11, 2008 Share Posted August 11, 2008 Re: News on payouts Wonder why they don't post on here anymore:eyes Quote Link to comment Share on other sites More sharing options...
BillHicks Posted August 12, 2008 Share Posted August 12, 2008 Re: News on payouts What does anyone think of this Exchange with Pokerroom support. Hi mr. "BillHicks", Thank you for your email regarding your prize money. Kindly be advised that PokerRoom.com only hosts the E-Sport's games. All payment-related enquires must be made to your E-Sport's team manager/leader. Should you have any further queries, please contact us again. Regards, Sibulele PokerRoom.com Support Team ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PokerRoom.com MEET THEM AND BEAT THEM http://www.pokerroom.com/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Fair, honest and secure Did you know that PokerRoom.com is the first online pokersite to be accredited with the eCOGRA seal of approval? This means that eCOGRA states that our games are fair, that we operate honestly and behave responsibly, that monetary deposits are safe here and that winnings are paid out in a timely manner. Click here to learn more: http://www.pokerroom.com/about/ PokerRoom.com acknowledges its commitment to responsible gaming. https://www.pokerroom.com/account/responsible-gaming/overview.html On August 12, 2008 at 10:57 AM > >Category: My Account Information - Real / Play Money Balances > >Subject: E-sport Heads up league prize > >Where is the prize money for my reaching the Semi Final of the E-sport poker Heads Up league. I should have $2500 in my account for finishing 3rd/4th in this league competition. > Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 15, 2008 Author Share Posted August 15, 2008 Re: News on payouts Latest Nonsense Could you tell me when the e-sport HU league payments are to be made? System: Connection established. System: Initiating Call, Please Wait. System: Connecting... An agent will be with you shortly. System: Welcome to Live Chat. Brent : Welcome to PokerRoom.com you are chatting to Brent. Brent : May I ask what is your name? SPSlick Mick: Michael Ilderton Brent : Hi Micheal, how are you today? SPSlick Mick: fine thanks Brent : That is great. In order to find that information for your query, you would need to contact e-sports. SPSlick Mick: I already have, they told me the information has been passed to you and you will arrange the payments Brent : Can you hold on for me while I check with my senior agent. SPSlick Mick: sure Brent : Thank you. Brent : Thank you for holding Michael, I have consulted with my senior agent and he says we do not have that information at support. SPSlick Mick: how do I get to talk to someone who knows what is happening Brent : You see it is a e-sport tournament. They should be able to help you, actually they should help you Michael. SPSlick Mick: As I already mentioned they have sent the payment information to you so that you can make the payments Brent : I do understand that. However, they should be able to tell you the process you should follow. Brent : I do understand the frustration of all of this but we are limit to information in that tournament. SPSlick Mick: According to them you have the money and the payout info and it is up to you to make the payments Brent : I will just confirm that with my senior agent. Can you hold one last time? SPSlick Mick: yes Brent : Thank you for holding. Brent : I am going to forward this to the relevant department, they will investigate this for you and contact you via email. SPSlick Mick: Ok, thanks, any idea how long it will take? Brent : Well I can not give you an exact time. However, it should be quite quick. SPSlick Mick: Ok, thanks for your help Brent : Sorry I could not assist you further. Brent : Is there anything else I can do for you Michael? SPSlick Mick: no thanks Brent : Great Michael. Brent : Thank you for contacting PokerRoom.com support and enjoy your day. System: Call Disconnected. Quote Link to comment Share on other sites More sharing options...
Spooner Posted August 15, 2008 Share Posted August 15, 2008 Re: News on payouts Is your name Michael by any chance? :loon Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 15, 2008 Share Posted August 15, 2008 Re: News on payouts Why does nobody other than the players involved care about this? If you came onto the forum with a problem with a bookmaker or a poker company then any established member would be given help. Apparently PL have contacts at eSport and poker room (look back at the threads when the eSport tournaments were announced) and despite PL members being screwed in the team league, HU league and being kept waiting for months for payouts nothing has been done or even suggested. :eyes:eyes:eyes I have another comment but I think I'll leave it at that:lol:lol Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted August 15, 2008 Share Posted August 15, 2008 Re: News on payouts Mr I, I do care, but I've been very very busy lately and there's only so much I can do. I will be on their case very shortly and I won't be being too polite about it either. Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 15, 2008 Author Share Posted August 15, 2008 Re: News on payouts Cheers Paul, good to hear. Quote Link to comment Share on other sites More sharing options...
Mr Intensity Posted August 15, 2008 Share Posted August 15, 2008 Re: News on payouts Cheers mate, I understand that but the problems have been since May and I doubt you're going to change their decisions regarding the leagues:loon I'd also bet they'll just blame poker room:lol:lol Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted August 15, 2008 Share Posted August 15, 2008 Re: News on payouts I've made a calendar alarm note to tell me to kick their arse on Monday, you never get anyone to do anything on a Friday. Quote Link to comment Share on other sites More sharing options...
slick mick Posted August 17, 2008 Author Share Posted August 17, 2008 Re: News on payouts Brent : I am going to forward this to the relevant department, they will investigate this for you and contact you via email. SPSlick Mick: Ok, thanks, any idea how long it will take? Brent : Well I can not give you an exact time. However, it should be quite quick. 2 days later and still nothing Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted August 17, 2008 Share Posted August 17, 2008 Re: News on payouts Q 8th August you stated it would be received WITHIN a week Either you cannot count or you are a liar This league finished weeks ago Where are the winnings? REPLY Because it was plan like this Ok my company is the shame.. So now 1/ you’ll have your money anyway you are not alone who is waiting for. 2/ you are banned from all our leagues. Br Sam Quote Link to comment Share on other sites More sharing options...
Mad Duke Posted August 17, 2008 Share Posted August 17, 2008 Re: News on payouts That e-sport Joe ? Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted August 17, 2008 Share Posted August 17, 2008 Re: News on payouts Yes LMAO Quote Link to comment Share on other sites More sharing options...
Mad Duke Posted August 17, 2008 Share Posted August 17, 2008 Re: News on payouts Ahh made my mind up they can @@@@ off Quote Link to comment Share on other sites More sharing options...
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