Guest gazza271 Posted January 9, 2008 Share Posted January 9, 2008 When I originally opened my Virgin Poker account about 2 years ago I made a small deposit of about $50. I think the deposit would have been via an old credit card and so done through Virgin's Webdollar site. A couple of days ago I used webdollar to try and withdraw 1000 euro's to my neteller account and got the ususal being processed message. This morning I have an email from Webdollar saying due to a possible security breach my account has been locked and I need to email them driving licence/credit card etc. Now I fully agree with this and am happy to do it today (with parts edited ) but the problem I have is that my actual Virgin poker account has also been locked :loon. Is this usual ? Also means I cannot log in and access my account page to see what CC the original deposit was made with. I also think it was probably an old CC anyway and the account will now be closed :\ Looks like it's going to be a day of phonecalls :sad Quote Link to comment Share on other sites More sharing options...
dico Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? sorry Gazza I can't even read your posts, I end up watching your avatar for about 20mins:lol Quote Link to comment Share on other sites More sharing options...
philossify Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? sorry Gazza I can't even read your posts' date=' I end up watching your avatar for about 20mins:lol[/quote'] :rollin. to gazza: think the same sort of thing has happened to me when expired cc has been "used" .... with Virgin (good customer support!) I'd expect two minutes on the phone would sort it. Quote Link to comment Share on other sites More sharing options...
Guest gazza271 Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? :rollin. to gazza: think the same sort of thing has happened to me when expired cc has been "used" .... with Virgin (good customer support!) I'd expect two minutes on the phone would sort it. Cheers mate, have been speaking to webdollar and they want me to email various items so no problems there (except for cloned CC card that now has a new A/C no etc ). Ted from Virgin also rang me this morning and wants me to cc him in the email so hopefully will all be sorted this afternoon :hope:ok Quote Link to comment Share on other sites More sharing options...
joelegge Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? Hi gazza, Usual WD crap of getting nervous when anyone wants to withdraw a lot of cash. I just e-mailed them to clear it up so hopefully should be sorted very quickly. Joe Quote Link to comment Share on other sites More sharing options...
Guest gazza271 Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? Hi gazza, Usual WD crap of getting nervous when anyone wants to withdraw a lot of cash. I just e-mailed them to clear it up so hopefully should be sorted very quickly. Joe All sorted and account unblocked, thanks for getting involved mate :ok Yet again top service from Virgin :clap:clap:clap:clap:clap:clap Quote Link to comment Share on other sites More sharing options...
Guest gazza271 Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? I will also add that I fully support the idea of having to send ID for a withdrawal, extra security is never a bad thing and it's no major hassle to take a few digital pictures and email them (unless its an old CC account that was cloned :\ ) Just was'nt sure if it was normal practice for the poker account to be suspended whilst they waited for proof. Quote Link to comment Share on other sites More sharing options...
glceud Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? Ok why dont online casinos etc ask for ID before a deposit? Quote Link to comment Share on other sites More sharing options...
Guppie Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? Ok why dont online casinos etc ask for ID before a deposit? Obvious answer Underage people only withdraw never deposit Quote Link to comment Share on other sites More sharing options...
glceud Posted January 9, 2008 Share Posted January 9, 2008 Re: Is this usual ???? Obvious answer Underage people only withdraw never deposit[/quote never seen a site you can withdraw at without making a deposit its basically casino's hoping that in the time it take you to prove who you are that you will be tempted to lose what ever you are trying to withdraw Quote Link to comment Share on other sites More sharing options...
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