playboy poker trying to stitch me up

[teaulc]

i got an email from playboypoker saying if i play one hand they will give me $20.. i played a freeroll satellite to the sunday $250 freeroll final and qualified.soo i fulfilled the requirement...

Account number: Username: teaulc Dear Alan, $20 from us to you! How do you like the sound of $20? Simply play one hand at the PlayboyGaming.com poker tables and we'll credit your account. Easy money! Follow the link to see the amazing experiences on offer at our exclusive Rewards Club. Claim your Monthly Reward Bonus up to $200. Find out more here Earn your chance to play at the World Series Of Poker with our incredible $12k package! Find out more here Freeroll Tuesdays and Thursdays - $200 and 2500 Bunny Money points on offer. Find out more here No other Poker Room offers you so many amazing extras with your poker play start playing today and ‘live the life!' We look forward to seeing you soon, PlayboyGaming.com Team Freephone Number: 00 800 8020 8080 Canadian Freephone: 011 800 8020 8080 E-mail:[email protected]

i recieved this email from them Dear Alan Account Number: Hello and thank you for contacting Playboy Gaming support team regarding your bonus request. Kindly be advised that we are looking to your account and we can see that no deposit was ever made on this account. Thus, it would not be possible for you to play a hand without having made a deposit. It is probably the case that you are playing in practice mode in which case, you are not eligible to receive this reward. Please be advised that as soon as you have deposited and played 1 raked hand on any cash tables, your account will be credited with the $20 reward. I hope this helps. Best of luck!! If we can be of any more assistance please do not hesitate to contact us. We are here for you 24 hours per day 365 days per year. If you'd rather call please do so on +800 8020 8080. Kind regards Karen Customer Service Playboy Gaming now as far as i am concerned i fulfilled my side of the deal and they are trying to wriggle out of it ... am i wrong??????????????

[Aykay1]

Re: playboy poker trying to stitch me up I would have made the assumption that the "one hand" they refer to is a raked hand, although I agree they aren't entirely explicit about that in the advert.......