Sportingodds - Should they refund me?

[GB80]

Last night I entered the Champion League Tourny on Sportingodds, and after about 20 minutes I got a message telling me there was an Internal Error and my table window was closing. I tried to get back in afterwards, but couldn't. I did everything I could think of, including shutting the computer down etc, but all I could get was the window to come up with the loading message in the middle, but then close down every time. I've emailed Sportingodds, but they say they won't give me a refund as it was nothing to do with them. Has anyone else had problems like this lately? I just don't trust them anymore. I think I'm about to withdraw my funds from them and just not play there anymore.

[georgej]

Re: Sportingodds - Should they refund me? Was it a windows message? saying you had an internal error and your windows would be closed Or was it a message from the SO software saying there was an internal error and your SO window would be closed? If it's the latter, i'd be demanding not only my money back but an apology for their lack of support and knowledge of their own systems. I've had so many different error messages from the SO software over the past year i can't keep track of them. If it was not an SO message and was actually a windows problem which shut down your SO software and any internet windows - can't really see what they could have done. Doubt it will be this one though. Usually best to take a screenshot if something unusual happens, but that's not much use to you now.