Jaded Posted August 16, 2006 Share Posted August 16, 2006 What a day for Prima - this morning they were just incompetent, now they're revealing themselves as a bunch of dishonest crooks. Played in the Monday night $15 + $1.50 Omaha H/L tourney, which suffered horrendous disruption - for about half an hour of the tournament, we were waiting 3 or 4 minutes in between hands, and when we DID play, the hands weren't being counted - chips were simply given back to the same people who put them in, regardless of the result of the hands. As you can imagine, those of us in the tourney were less than happy, but we were reasonably satisfied by numerous promises of a refund - see below screenshot for one of them. ] Given the major problems, no sign of any live help when someone tried to request a poker manager, and the lack of anything suggesting they were close to getting it fixed, I decided to give up on the tournament and go to bed. I e-mailed Stan James the next morning to point out that we had been promised refunds on several occasions, and someone from SJ very quickly responded to tell me that Prima were dealing with the situation - fine. This morning, after the other Prima problems, I called SJ to try and get the other tourney sorted out, but mentioned this issue while on the phone - again, I was told they were dealing with the situation. Half an hour ago, I was e-mailed - to tell me that the top 3 in the tourney were paid out as planned!! Does the idea of honouring a promise mean NOTHING to these scumbags?! Congratulations Prima, I thought Boss was a joke before this. :@ :@ :@ Quote Link to comment Share on other sites More sharing options...
Valiant23 Posted August 16, 2006 Share Posted August 16, 2006 Re: Prima Liars Jaded, I can see the image, but when I click on it I just get Imageshack homepage. Any chance of using 'hotlink for forums[1]' please? :ok Quote Link to comment Share on other sites More sharing options...
Jaded Posted August 16, 2006 Author Share Posted August 16, 2006 Re: Prima Liars Love to, Val, but that option seems to have disappeared. :( Can e-mail it to someone with more idea than me about imageshack if anyone's willing to help. Edit: Neil from Stans has just replied to my last e-mail to assure me that they'll be having very strong words with Prima on my behalf. Quote Link to comment Share on other sites More sharing options...
morlspin Posted August 16, 2006 Share Posted August 16, 2006 Re: Prima Liars J, [email protected] and ill put it on here for ya Quote Link to comment Share on other sites More sharing options...
Rookie Posted August 16, 2006 Share Posted August 16, 2006 Re: Prima Liars I just finished playing on prima(cash games) when their system started screwing up. I was still logged on and went to check and see if my money was there and it wasn't. So i logged off and tried to log on again but couldn't. Tried logging in later that night and it was working and my Bankroll was there. I am still currently getting errors once in a while and it shuts my poker software down. Im gonna have to try and re-install it. Quote Link to comment Share on other sites More sharing options...
Jaded Posted August 16, 2006 Author Share Posted August 16, 2006 Re: Prima Liars Sent Morl, thanks. Quote Link to comment Share on other sites More sharing options...
morlspin Posted August 16, 2006 Share Posted August 16, 2006 Re: Prima Liars Quote Link to comment Share on other sites More sharing options...
Jaded Posted August 16, 2006 Author Share Posted August 16, 2006 Re: Prima Liars Cheers Morl - that seems clear enough in offering the refund, surely?! Quote Link to comment Share on other sites More sharing options...
Valiant23 Posted August 16, 2006 Share Posted August 16, 2006 Re: Prima Liars Definitely. :ok Quote Link to comment Share on other sites More sharing options...
morlspin Posted August 16, 2006 Share Posted August 16, 2006 Re: Prima Liars yep mate! Quote Link to comment Share on other sites More sharing options...
Rookie Posted August 18, 2006 Share Posted August 18, 2006 Re: Prima Liars Just tried to log into Prima Poker but was unable too. Hope their gonna have these problems worked out soon! :spank Quote Link to comment Share on other sites More sharing options...
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