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So Is Back On


morlspin

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Re: So Is Back On Hmmmm.......if a little short term hurt from Boss leads to a more stable client, then IMO it's worth it ..........as frustrating as it is, give Boss a chance guys :ok I'd be more upset if they weren't trying to resolve the issues.

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Re: So Is Back On

but with only 50 left in the tourney, they will refund us our money, but not players who are out! leaving them in profit!
Usual policy is to split the prize fund 50% based on chip stacks and 50% equally amongst remaining players........ They will NEVER just give a refund to just the remaining players - such a move would be unacceptable to any reasonable person and I am CERTAIN that Sporting Odds would in no way profit from this (other than the standard fee they take in every tourney)........ for all the complaints there are against Sporting, I have the utmost confidence in them settling that reasonably ........ let us know what happens......
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Re: So Is Back On

Hmmmm.......if a little short term hurt from Boss leads to a more stable client' date=' then IMO it's worth it ..........as frustrating as it is, give Boss a chance guys :ok I'd be more upset if they weren't trying to resolve the issues.[/quote'] Screw that GaF?!!! They have had months and months of our complaints about crashing software etc. They spent the first few denying it happened, then next few ignoring it and now they claim that they are trying to upgrade.....no other poker site expects their customers to put up with this crap. I have not been able to log on and see my bankroll for 2 and half days now. I have asked live support 5 times and each time been told a different answer. the poker live help blames the sportsbook the sports book blames the poker they even tried blaming me they told me that it would be fixed in 20 mins, then an hour then 2 hours and then next week. They have ignored my e mails. They deserve every single ounce of venom they get
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Re: So Is Back On

no other poker site expects their customers to put up with this crap.
Wrong ....... At some time or other I have had issues on pretty much EVERY site I play!!! Been trying for almost 2 hours to log on to Laddies without success until just now....... Upgrades seldom go smoothly in any environment ........ I'm not going to criticise Boss for doing nothing, then criticies Boss again for trying to fix it .... If you can tell me a site you play regularly that never has any technical or support issues, then I'd like to hear about them!!!!
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Re: So Is Back On

what about the tikay.........they knew it was their fault but we had to ask for money back.....crap
But they refunded anyone who asked without issue ...... out of their own pockets AS WELL AS paying out the prize fund (WITH the added value!!!) They certainly weren't profiteering from Tikays, and as a group we cleaned up nicely from this ....... getting our refunds, AND having the winner take down first prize and the bounty!!!!
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Re: So Is Back On but what about those that didn't ask....they should be responsible enough to just sort it and refund without being chased and if there are problems then how come it only affects some punters? no problem with teething issues.........but they have known for months and now they are apparantly trying to fix them....but they don't seem to give an arse about customers expectations and service.

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Re: So Is Back On Dear Sir, Thank you for your email. I can confirm that unfortunately our Poker Server has gone down temporarily. Our IT team are aware of this and are doing everything possible to resolve this issue as quickly as possible. We therefore suggest you continue to try and access the poker site, which you should be able to reconnect to shortly. Please note that this has effected all poker clients across the board which should mean that when you do reconnect to the table, you should be able to access the game/tournament were playing. If this not the case then please reply back to this email and we will investigate this matter further. Please accept our sincerest apologies for any inconvenience caused by this. We appreciate that this situation is not ideal so we do thank you for your understanding and patience at this time. If you do require any further information than please do not hesitate to contact us again. Kind Regards Mark Clohessy Customer Care Team SportingOdds.com COMPLETE AND UTTER BOLLOX! My reply! Hi I was never disconnected. No hands were dealt for 30mins, and when it did start again i doubled up 1st hand after! Then about 20 mins later, the tournament closed, and on the registration screen it says cancelled! How can you cancel a game that was in play at the time? there was only 50 players left, and a prize pool of over $660, this should be shared out between the remaining 50, or else the only people to benefit will be yourselves! Yours Graeme morslpin

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