dmatt1 Posted June 10, 2023 Share Posted June 10, 2023 Has anyone tried to withdraw recently with Kwiff? I'm having issues withdrawing and I'm not sure if they have cash flow issues or if they're looking to exit the market with punters funds. My last interaction on the live chat was "Why do you need your money?" 🤣 here's my trustpilot review to save rewriting my experience.  "I made a withdrawal on Friday (02/06/2023) which is still pending. I contacted yesterday and was advised they need ID verification which is fair enough but they could have advised me of this instead of the funds sitting in a pending state for a few days.They stated they need a passport, selfie with passport, utility bill/council tax and photo of the card used. All very excessive for an online bookmakers but regardless, I'll do as they ask.I sent the passport and was advised all 4 corners need to be showing. Sent the utility bill and was advised this was not accepted by their system saying it was not the original document despite being downloaded from the SSE website. They finally accepted the utility bill after I argued it was the original.I resent the passport and now they're saying it's not signed, which it wasn't but I've managed to travel/go through passport control a couple of times with no issue so not sure why it matters for a Bookie. Anyway, I've signed/resent and I'm pretty sure all the ID should pass the checks but they're not getting back as quickly as they were when they were refusing my ID.They'll no doubt tell the gambling ombudsman that all these checks are in place to prevent money laundering but really they are just really determined to keep your money.Will update this once they get back to me with their next email rejecting my ID.Edit: Still waiting for a response to my ID being submitted. Withdrawal was requested 02/06. I've asked how long it will take, they are unable to advise - they can hold onto your funds for as long as they like. I've put in a complaint which no hope they'll resolve this but at least I'll be able to get the Gambling Commission involved. Looking at the reviews, it seems like they've paid out in the past so can only presume they're having cash flow issues at the moment and are unable to fulfill withdrawals. Will update this when/if I hear back." MCLARKE and Torque 1 1 Quote Link to comment Share on other sites More sharing options...
MCLARKE Posted June 10, 2023 Share Posted June 10, 2023 I withdrew all my winnings in April (albeit only £100) as I only used them to take advantage of the opening offer. I don't recall having any issues at the time. It is irritating when you have to pass so many hoops to get your money back. A warning that mobilewins also require all these details and the conditions for collecting bonus winnings are very complicated. Torque 1 Quote Link to comment Share on other sites More sharing options...
Torque Posted June 10, 2023 Share Posted June 10, 2023 12 minutes ago, dmatt1 said: Has anyone tried to withdraw recently with Kwiff? I'm having issues withdrawing and I'm not sure if they have cash flow issues or if they're looking to exit the market with punters funds. My last interaction on the live chat was "Why do you need your money?" 🤣 here's my trustpilot review to save rewriting my experience.  "I made a withdrawal on Friday (02/06/2023) which is still pending. I contacted yesterday and was advised they need ID verification which is fair enough but they could have advised me of this instead of the funds sitting in a pending state for a few days.They stated they need a passport, selfie with passport, utility bill/council tax and photo of the card used. All very excessive for an online bookmakers but regardless, I'll do as they ask.I sent the passport and was advised all 4 corners need to be showing. Sent the utility bill and was advised this was not accepted by their system saying it was not the original document despite being downloaded from the SSE website. They finally accepted the utility bill after I argued it was the original.I resent the passport and now they're saying it's not signed, which it wasn't but I've managed to travel/go through passport control a couple of times with no issue so not sure why it matters for a Bookie. Anyway, I've signed/resent and I'm pretty sure all the ID should pass the checks but they're not getting back as quickly as they were when they were refusing my ID.They'll no doubt tell the gambling ombudsman that all these checks are in place to prevent money laundering but really they are just really determined to keep your money.Will update this once they get back to me with their next email rejecting my ID.Edit: Still waiting for a response to my ID being submitted. Withdrawal was requested 02/06. I've asked how long it will take, they are unable to advise - they can hold onto your funds for as long as they like. I've put in a complaint which no hope they'll resolve this but at least I'll be able to get the Gambling Commission involved. Looking at the reviews, it seems like they've paid out in the past so can only presume they're having cash flow issues at the moment and are unable to fulfill withdrawals. Will update this when/if I hear back." Use Resolver @dmatt1 if you have a problem getting funds back. It takes a long time, but it works - at least in my experience. MCLARKE 1 Quote Link to comment Share on other sites More sharing options...
AndrewReilly Posted December 1, 2023 Share Posted December 1, 2023 Hi there,  what was final outcome of this please?  similar position myself with quite a bit of money.  Thanks   Andrew Quote Link to comment Share on other sites More sharing options...
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