Getting Disconnected/ AOL!!

[Darlo Fan 1]

Just played a $10 STT on Paradise Poker. In the last two and I get disconnected! This has happened a few times but not in these circumstances... we both had 5000 chips and then it sh!ts on you. Is it down to AOL (I assume so cos when I try to re-connect it says "Are You Using AOL?") or is it Paradise Pokers software? I have disconnected and reconnected about 10 times and restarted computer twice. As I type I have been reconnected but my balance shows a $30 runner up prize. It looks as though it was paradise that was knackered cos everything is down. So because he had about 5030 chips to my 4970.. he wins? Very fair! Ive now just got a pop up message saying "we have had to cancel all mini tournament games. We will send out emails regarding refunds" .. does this mean I wont even keep my $30?? This is a terrible service!

[Darlo Fan 1]

Re: Getting Disconnected/ AOL!! EMail from Paradise Poker:

03/25@16:36:57 CST This email was computer generated and emailed to *****@aol.com ----------------------------------------------------- Player ID Cownz_DFC had chips at a table when there was a server problem. The game you were playing at the time of the problem has been cancelled and all chips (both real money and play money) at the table or in play have been returned to your account. Last game number: ******** (hand histories can be retrieved from the Options menu in the lobby) ---- Tournament Summary ---- You were participating in a tournament at the time and were holding 4,445 chips out of the total 10,000 chips in the tournament (44.45%). As per our fairness policy, all players in the tournament who still have chips will a receive a full refund of both their buy-in and their entry fee. In addition, the remaining prize pool ($60.00 from the players who busted out) will be paid out completely to these remaining players. The amount awarded to each player is proportionate to the number of tournament chips the player was holding at the end of the last completed game. Games which were cancelled before finishing cannot be counted. Adjustments are made to ensure players are awarded the minimum prize (if there is one) and that no player is awarded more than the first prize amount. This resolution treats all players fairly and ensures that the entire prize pool gets paid out to the players who were still playing. We apologize for any inconveniences. Share of remaining prize pool: $28.89 Buy-In refund: $10.00 Entry fee refund: $1.00 TOTAL refund: $39.89 ---- Real Money Account Summary ---- $***** Available account balance at time of game cancellation $0.00 Total stake at all real money tables $28.89 Your share of the tournament prize pool $10.00 Tournament buy-in refund $1.00 Tournament fee refund ------------ $***** Current account balance ------------ This is an unusual occurrence and we apologize for any inconvenience to the players that believed they may have had winning hands, but the game has been cancelled. This is similar to a fire breaking out in a real card room, though in our case we are back dealing cards within a minute in most cases. We're sorry for any inconvenience and will be taking steps to ensure this does not happen again. We take these problems very seriously. Please email [email protected] if you have any further questions.

A Bit happier now but this happens much too often on Paradise for my liking.