Boylesports

[peteg40]

Advise needed on the above :unsure:unsure I put a bet on at Boylesports with BOG well that's what i thought :sad:sad Details i had with their live help....... Copy Exit Connected to cim.boylesports.com Session ID: 127945 Tracey has joined this session! Connected with Tracey. Your Reference Number for this chat is 127945. Welcome to Boylesports live help. How can I help you? Evening, please can you check a bet i had with you earlier One moment please. ok Can you confirm what bet it is you are querying? Bet Ref: 35/31 Lifestyle @ 5/2 15.45 Kempton Outright Betting Event date: 27 Dec 2011 Unit stake Total stake 20 Estimated return 70 it won at 5/1 odds ....BOG One moment please. return should be £120 ok Connected with Tracey Connected with Tracey I can see that your account is no longer valid for best odds guaranteed or special offers. You would of been sent an email confirming this. .no i have not and on odds maker it states BOG on ALL UK and Irish racing?? Would you like me to forward you the email again? No i want what's due to me?? BOG .... or i wil have no choice but go to trading standards... Unfortunately it is a management decision to restrict your account from special offers when they see fit. If you wish I can give you the details for IBAS who you can make a complaint to. This is from your home page..... Best Price Guaranteed (Horses) Take an early or a board price on any UK/Irish horse race and if the starting price (SP) is greater WE WILL PAY THE BETTER PRICE! Applies to bets placed online or Fon-A-Bet only. We do offer this, unfortunately it is no longer viable for Boylesports to offer cashback specials, best price guaranteed or free bets to your account for the reasons as specified in the email forwarded to you. This does not effect your Boylesports account in any other way and you will certainly be eligible to avail of the other promotions in our Casino, games and poker room. OK i will contact trading standards and see what they have to say with the info i have...it clearly STATES BOG on ALL UK and Irish horse racing!!!! Can I help you with anything else? That's why i use BOG sites, and have no problem with the others so this all the help i'm getting?? Unfortunately it was a management decision and you were informed via email about this. I cannot help you further with this query. So when was i supposed to have been sent this e-mail?? date please? It was sent on the 08/12/2011. last e-mail sent to me was Dec 26th ... Would you like me to re forward the mail to you? nothing received on 8th just checked...... So your company does not do BOG anymore then as you are stating on home page and odds checker looks like this will go down well with trading standards.. and on Bet 2 go Yes we still offer this unfortunately your account is one that we do not offer this too any more. WHY i'm a paying customer, do you think i would have put the bet on if i had the information you would not BOG ? I understand your frustration unfortunately I cannot help you further. Is there anything i can do?? or am i fcuked :(:(

[twinny]

Re: Boylesports im not sure but i think if the bet is accepted with bog,then it should be honoured,if your taking a few bob off the bookies then they will restrict accounts,put you through traders etc,but if you contact the racing post(my mate did over a football coupon but only a local bookie) they can give you all the advice you need,good luck:hope