farms23 Posted June 23, 2011 Share Posted June 23, 2011 hi im new here just wondering if any1 can help me i play on williamhill and i tryed to withdraw £1150 but they blocked my account they asked me for id a picture of my card and a letter saying that i did not no the person i was playing so i sent it all off to them and the unlock my account but my moneys gone i email them asking what is goin on and this is the email i recive back Dear Andrew, This is Zaila from the Support Team. Please be informed that the funds amounting to £1,150 which you transferred in your poker account were not valid due to your account being involved in irregular betting. These were used to cover the damaged that has been done. Your understanding will be greatly appreciated. Should you have any questions or concerns, please do not hesitate to contact William Hill Poker Customer Services. We are available 24 Hours a day, 7 days a week. With Best Regards, William Hill Poker Customer Services so there trying to steal my money surely thay cant do this if anyone can help me of what do to next would be great Quote Link to comment Share on other sites More sharing options...
ColU_FC Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me hi im new here just wondering if any1 can help me i play on williamhill and i tryed to withdraw £1150 but they blocked my account they asked me for id a picture of my card and a letter saying that i did not no the person i was playing so i sent it all off to them and the unlock my account but my moneys gone i email them asking what is goin on and this is the email i recive back Dear Andrew, This is Zaila from the Support Team. Please be informed that the funds amounting to £1,150 which you transferred in your poker account were not valid due to your account being involved in irregular betting. These were used to cover the damaged that has been done. Your understanding will be greatly appreciated. Should you have any questions or concerns, please do not hesitate to contact William Hill Poker Customer Services. We are available 24 Hours a day, 7 days a week. With Best Regards, William Hill Poker Customer Services so there trying to steal my money surely thay cant do this if anyone can help me of what do to next would be great Sounds like they suspect you of collusion. You'll have to post more details of what games you played and with whom before anyone will be able to give any constructive advice. Quote Link to comment Share on other sites More sharing options...
farms23 Posted June 23, 2011 Author Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me what happend was i won 250 from the slots whent into a table heads up no limt with a random player and won the rest thats all then i played on the slots again after and won another 200odd pounds try to withdraw and locked my account Quote Link to comment Share on other sites More sharing options...
ColU_FC Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me what happend was i won 250 from the slots whent into a table heads up no limt with a random player and won the rest thats all then i played on the slots again after and won another 200odd pounds try to withdraw and locked my account In that case it looks like they suspect the two of you of chip dumping and the other person of making some kind of fraudulent deposit into their account. How long did the heads up game last? Quote Link to comment Share on other sites More sharing options...
farms23 Posted June 23, 2011 Author Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me im not sure maby around 30 45 mins Quote Link to comment Share on other sites More sharing options...
ColU_FC Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me Last questions before I try to advise you. How long have you been playing poker for? How many hours do you play each week? Do you play just cash tables or do you play tournaments or both? If you play cash, do you just play heads up or do you play 6, 9 and/or 10 handed cash tables? Quote Link to comment Share on other sites More sharing options...
farms23 Posted June 23, 2011 Author Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me i play say every 2 or so weeks when i can affored it i tend to play the jackpot tournys or just heads up never at cash tables with lots of players Quote Link to comment Share on other sites More sharing options...
farms23 Posted June 23, 2011 Author Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me ive been playing with them for around a year Quote Link to comment Share on other sites More sharing options...
ColU_FC Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me In that case you need to point out to them your previous playing record on their site as proving you are an honest player. However, if you haven't played with them much before, have scored a win of several hundred pounds playing a heads up cash table in 30 odd minutes, then I think you've not got a snowballs chance in hell of proving you are an honest poker player. Quote Link to comment Share on other sites More sharing options...
farms23 Posted June 23, 2011 Author Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me can the just stel my money like that can they are they allowed to do that is there not any type of solicitor that i can talk with its a joke relly how they can just take my money Quote Link to comment Share on other sites More sharing options...
teaulc Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me can the just stel my money like that can they are they allowed to do that is there not any type of solicitor that i can talk with its a joke relly how they can just take my money why are you not talking to williamhill about it? ask for proof of what they think you have done,you will then have something to show to a solicitor or someone of the same ilk,i am assuming you are not from the UK Quote Link to comment Share on other sites More sharing options...
farms23 Posted June 23, 2011 Author Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me i am from the uk all williamhill keep doing is replying with the same season over and over ive aked for proof butthere not intrested Quote Link to comment Share on other sites More sharing options...
glceud Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me I cant offer any advice other than suggest you threaten contacting the GRA who regulate William Hills poker. Unfortunately threatening is about all you can do as the GRA is about as approachable as the Iranian government. Quote Link to comment Share on other sites More sharing options...
Samba_SamPa Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me You should post up the hand histories of your 5 biggest pots in the HU cash session you had. That would give some indication of why the company have taken the stance they have. Although the email from the customer service rep, Zaila, suggests that the money was won prior to transference to your poker account, and was won 'irregularly' - whatever that means? Alternatively, it could it be for crimes against punctuation? Quote Link to comment Share on other sites More sharing options...
ColU_FC Posted June 23, 2011 Share Posted June 23, 2011 Re: williamhill poker have stole £1150 of me Alternatively' date=' it could it be for crimes against punctuation?[/quote'] And written English. Quote Link to comment Share on other sites More sharing options...
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