Live chat fun

[staffy]

Ok I am trying to transfer £10 to missdaisyj so she can play tonights game. I am not going to mention which site as we have a good relationship with them but not hard to work out. Basically it wont let me transfer the mone and the following is a conversation I am having with live chat.

[staffy]

Re: Live chat fun 19:15:44 : staffy: Initial Question/Comment: I am trying to transfer money but it wont help me can you help please

19:16:00 :

System: You are number (2) in queue.

19:17:49 :

System: You are next in queue...

19:19:00 :

System: Joseph has joined this session!

19:19:00 :

System: Connected with Joseph. Your Reference Number for this chat is 239890.

19:19:10 :

Joseph: Hello staffy, my name is Joseph. Can I take your Username or Account Number please?

19:19:53 :

staffy: staffyPL

19:20:04 :

staffy: sorry staffyPL2

19:20:45 :

Joseph: Okay I cannot find your account using that username, can I take your postcode please?

19:22:41 :

staffy: xxxxxxxxxxx

19:23:50 :

Joseph: Can you confirm your full name please?

19:24:43 :

staffy: xxxxxxxxxxxxx

19:25:45 :

Joseph: Sorry Michael, I am having difficulty finding your account, did you register the account under that postcode or another one?

19:26:19 :

staffy xxxxxxxxxx

19:26:42 :

staffy: user name is staffyPL2

19:26:55 :

Joseph: Please provide the answers to the two personal questions registered to your account; Firstly, what is your mother's maiden name and secondly, your date of birth?

19:27:06 :

staffy: xxxxxxxxxxxxxx

19:27:45 :

Joseph: Thank you.

19:28:15 :

Joseph: So where are you trying to make this transfer from and to?

19:28:54 :

staffy: from my account to missdaisuk

19:29:04 :

staffy: sorry missdaisyuk

19:30:06 :

Joseph: Okay

19:30:11 :

Joseph: Can I ask you to hold whilst I look into this for you staffy?

19:30:16 :

staffy: of course

19:38:06 :

Joseph: Okay that has all been sorted for you!! You should be able to transfer money now :)

19:38:21 :

Joseph: Give it a try while I am still here to help you in case you encounter any further problems :)

19:38:48 :

staffy: ok ill try

19:39:50 :

staffy: it says invalid user name or email address but there both correct

19:40:12 :

Joseph: Using the information you supplied me with, I can confirm your username is ‘staffyPL’ (case sensitive), would you like me to reset your password?

19:40:47 :

staffy: no i dont need to reset my password i know it lol

19:41:06 :

staffy: i just want to transfer money to missdaisyuk

19:41:22 :

Joseph: Okay have you managed to log in then?

19:41:47 :

staffy: yes

19:43:07 :

Joseph: have you managed to transfer funds?

19:43:13 :

staffy: no

19:43:27 :

Joseph: has it been unsuccessful?

19:43:31 :

staffy: yes

19:44:52 :

Joseph: Okay then, is there a box where it asks you for an email address when you are attempting to transfer the funds?

19:44:59 :

staffy: yes

19:45:52 :

Joseph: Okay, if you put in that box: [email protected]

19:46:33 :

staffy: ok

19:46:48 :

staffy: it says invalid username or email address still

19:47:32 :

Joseph: Okay, just so you have it all right, your username is: staffyPL

19:47:52 :

Joseph: The username of the account you are trying to transfer to is: missdaisyuk

19:48:02 :

staffy: yes

19:48:32 :

Joseph: and the email address you need to enter in the box is: [email protected]

19:48:39 :

staffy: yes

19:49:17 :

Joseph: Okay, give it a try now :)

19:49:42 :

staffy: still says invalid user name and email address

19:50:38 :

Joseph: I really don't know why that is the case then because I have green lights for transfers on your profile, please hold for me while I seek managerial help

19:50:46 :

staffy: ok

[staffy]

Re: Live chat fun Can some explain why they wanted to reset my password or is it me.

[teaulc]

Re: Live chat fun never had that before,sounds like he is a newbie. have you tried re booting the software and then do it

[slapdash]

Re: Live chat fun

I am not going to mention which site as we have a good relationship with them

Bit of a giveaway at 19:45:52. :tongue2

[staffy]

Re: Live chat fun

never had that before' date='sounds like he is a newbie. have you tried re booting the software and then do it[/quote'] I have tried a few times in the past also but never lets me.

[staffy]

Re: Live chat fun

Bit of a giveaway at 19:45:52. :tongue2

oops

[staffy]

Re: Live chat fun it continued to this 19:56:23 : Joseph: Okay we cannot find any reason as to why you are not able to transfer funds, as all lights for transfers are green. The only way I can resolve this situation for you is to transfer the funds myself, would you like me to do this for you?

19:56:56 :

staffy: no. She has deposited now however how can i resolve this issue in the future as I have tried before

19:58:09 :

Joseph: Come back to us on a weekday between the hours of 9-5 and we will definitely be able to resolve this for you as certain key personnel will be here to look into the problem a lot deeper than we can

19:58:18 :

staffy: ok

19:58:36 :

staffy: i work during the week between 9 and 5

19:59:34 :

Joseph: Okay in that case, get back to us anytime during the week and we will look into it further for you

19:59:51 :

staffy: ok so in the evenings i can come back to you guys

[dik9]

Re: Live chat fun When they confirmed your user name without the 2, you said yes?