Celeb Poker Stole my Irish Open Ticket

[pistonbroke]

I played in the Bluff Mag Cardgang recently in order to do so i had to deposit as it was the first time i logged into the new sofware i was offered a loaad of tickets to deposit cant remember what exactly - i deposited just before the tourney started I played the tourney and came 3rd and was awarded an Irish Open ticket worth 188 euros, i checked my account the following day and found two tickets, i used one in a tourney and lost went back a couple of days later to use the second and found it has been removed from my account - no apology no email no nothing -i posted about this in thetourney thread this in the i have spent the last week exchanging emails with support to find out what happened to my second ticket. Only to find they are a complete shambles, cannot answer a straight question and generally have no idea on the transactions around my account first i got this Dear Mike, Thank you for choosing CelebPoker. This is Maijie from the Support Team. We cancelled your second token because it was only credited by accident. Note that the promotion was only about one token. Thank you. Another email exchange resulted in this Thank you for choosing CelebPoker. This is Maijie from the Support Team. We are glad to have you in our poker room and we are happy to see that you started already your real money experience. Your concern was raised to out Management and after proper check we found out that you have received the full first deposit offer to which you were entitled which is as follows: - 100% up to $600 on your first deposit of 25 EUR and - 2 tokens for $2,500 New Depositors freeroll. Actually, you got some extra treats: - $2,000 Weekend token - ECPT Barcelona token - $1,000,000 Guaranteed token In addition, you got a free entry to the Irish Open worth $268. We hope you understand that being entitled on one token you are supposed to get only one. The second Irish Open token was issued by mistake and by canceling it we corrected this. The said error did not affect in any way your account or the tokens and bonuses you had right to get. This then led me to believe i had been awared i token as part of the deposit bonuses, it was confirmed by them when i asked again Hi Mike, This is Jon from the Celeb Poker Support Team. We would like to clarify that your first deposit offer was only 100% up to $600 on your first deposit of 25 EUR and 2 tokens for $2,500 New Depositors freeroll. Some extra tokens were credited to you ($2,000 Weekend token, ECPT Barcelona token and $1,000,000 Guaranteed token). In addition to these, you were also credited with the Irish Open token which is worth $268. We would like to clarify that you are only entitled to one (1) Irish Open token. The other one was issued by mistake, therefore, was removed from your account. Followed by this Note that the Irish Open 2010 Super Sat token worth $268 is just an extra treat because the full first deposit offer to which you were entitled are just the following: - 100% up to $600 on your first deposit of 25 EUR and - 2 tokens for $2,500 New Depositors freeroll. ok so by now im slowly getting the picture they will not answer a straight question, but now i believe i had one ticket as a result of thier kind generosity (sic). i now try to point out that as they gave me a ticket and i won a ticket in the Bluffcard gang i should have two tickets - when i point this out to to them, this is the response Dear Mike, Thank you for contacting Celeb Poker. This is Patrick from the Support Team. Please be informed that your account is only eligible for one Irish Open token. Note that you have won a prize amounting to €22.97 ($31.20) and not an Irish Open token after finishing as 3rd place in BluffEurope Irish Open (387357551) on 2010-02-25. Your understanding is greatly appreciated. This now just sort of confirms they havent got a feckin clue but stenghtens my case that i should have two tickets and they shouldnt have removed one from my account now geting pissed off with their inability to organise a piss up in a brewery i fired off a snotty email back along with screen shots from the tourney showing the tickets awared for top 10 Hi Please be informed that you are completely wrong as usual you need to look at this link it explains the top ten get an Irish Open tickets http://www.bluffeurope.com/cardgang/ THATS WHY I HAD TWO TICKETS I WON ONE and you gave me One thats two tickets On whose authority was the ticket removed from my account as far as im concerned you have stolen 188 euros from me i feel that support has failed to provide a solution to this i would like to take this up further with your management Please send me dtails of how to contact management Please refer this to your manager and apologise from the very poor service and support Celeb poker have given AND REPLACE MY TICKET IMMEADIATELY Please check the link below i have copied out the test all i got back from them was this Dear Mike, This is Tony from Celeb Poker Support Team. We regret to inform you that, as of the moment, the token will not be re-issued based upon the decision of the relevant department. Thank you With any more questions, please do not hesitate to contact the Celeb Poker Support Team 24 hours a day, 7 days a week. So i am still left with, no explanation, no apology, nothing This would appear to be thier final decision on this, im more pissed off with the fact that the customer support is so useless So time to give up and move on ? sorry abount the longest post in PL history Just helps to have somewhere else to tell Whinge Over

[GeordieGaz]

Re: Celeb Poker Stole my Irish Open Ticket deffo don't give up mate, if they are wrong and you are sure they are wrong, make sure you get that ticket back!