Customer Service Issue

[happyhornet]

I'm having an issue with a poker site over an occurance last week, and I am a little unsure as to what to do next (if anything). Hopefully some wisdom from you guys will help. The scenario is I am playing a few tournaments on different sites one night last week. Everything was running smoothly. Then, out of nowhere, when I got moved tables, the site didn't take me to a new table and just froze. I appreciate that this is a common occurance, and I exercised patience and waited a while. Nothing happened so I exited the site, and attempted to log back in. After half hour of attempting this without success, I gave up. I was still in two other tourneys and concentrated on them. The following day (when I eventually logged in) I contacted Live support, and sent an e/mail. Support refused point blank to take on board my issue and blamed me or my computer for the problem. Today I received this e/mail: Dear Steve, Thank you for the email regarding your poker account. From our investigation we have found that your problems might be due to issues with the ISP or router and therefore a refund can not be adjusted. Please double check your internet connection as it seam it causes the prolems. If we can be of any further assistance, please do not hesitate to contact us. I'm no expert on computing (and if I am wrong here, please someone point this out) but if my ISP or router was to blame would that not have also affected the other sites I was on?:unsure I'm left a little miffed by the complete absence of empathy and not sure whether I should continue with a hefty chunk of my bankroll with this site, or should I just accept that these things happen. Any thoughts would be appreciated:ok Steve

[Valiant23]

Re: Customer Service Issue Happy, I'll be very surprised if that wasn't Boss Media.... If I'm right, then the only advice I can give is practise this.... :wall :wall :wall :wall :wall :wall :wall :wall :wall :wall Unfortunately they are cnuts of the highest order.