Burnley Joe Posted September 28, 2006 Share Posted September 28, 2006 Well pished off. When i won the $800 about a week ago i went to withdraw, obviously they said i had to send ID through which i duly did. I even called and was told that it would be sent to finance and then would be dealt with next day. Next day I called to ask what was happening, was told they had it and they would NOW forward to finance, when i advised them that I was told this yesterday, they apologised and said they would send todaY. I was then sent an email confirming this, so I replied expressing my dissatisfaction. 210906 Hello Joe, Thank you for providing us with your ID documentation which has been received today and passed to our Finance Department for verification. Further to our earlier conversation, in most circumstances the documentation you provide is sufficient. However, occasionally we require further information before you are able to request your withdrawal. In view of this, please allow 3 business days for this information to be reviewed and verified prior to requesting withdrawal. Should we require further information, we will contact you within 72 hours from receipt of your documents. If you have any further queries or require any assistance in the future, please do not hesitate to contact us again. Kindest regards Anthony MANSION Member Services :wall :wall 210906 HI Well i have now spoken to somebody else at mansion who has now advised me that they will forward this to the Finance Department. So my question is why tell me that it was done last night when in fact it has not been? Therefore, i would like this to be done at the earliest opportunity as I am completely dissatisfied with the service. I am now also told that this could take 5 working days. So where does it say this on your site? I do not think I will be playing on the site as much from now on as i feel that i have been let down with the service i have received when i have come to make my first withdrawal I await your response Joe Geraghty :wall :wall I then received this below, standard email 210906 Thank you for your email. Your Service Request Number is : 1-88936318 We will endeavour to respond to you within the next 24 hours. Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back. In the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com. Thank you for contacting MANSION and we look forward to being of assistance. Kindest regards MANSION Member Services :wall :wall 280906 Just tried to withdraw as to be honest did not think about it. Again unable to withdraw. So again I called them, was advised the would email finance. I then spoke to a manager, who whilst tried to explain the situation, could not help and again she said she will contact finance when the get in later today and she will see why they did not respond to my email. WELL PISHED OFF WITH MANSION!!!!!!!!!!!! right rant over, I now think i`m jinxed with poker sites when they owe me money!:moon :wall :wall :wall :wall Quote Link to comment Share on other sites More sharing options...
Tweetypie05 Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion Sounds like you're just being unlucky! My withdrawal went through within the 3 days as promised. It could be the account you're trying to withdraw to that could be the problem although it sounds like they've lost your information. Might be worth sending it again? Keep trying... maybe the influence of their sponsorship of Tottenham has affected their finance department... :lol :lol :rollin:rollin :lol :lol Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion I'll have a word Joe. ;) Quote Link to comment Share on other sites More sharing options...
GaF Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion I saw some pretty disgusting chat last night: naztyFish: WHAT A JOKE, GOD POKER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! trickrik: oh dear naztyFish: FREAKY N_IGGERPOKER naztyFish: DIE YOU FAT MUSLIM kzarnick: nh trickrik: lol naztyFish: freaky jew naztyFish: god n-igger trickrik: stupid tw@t trickrik: p1ss off naztyFish: stfu n-igger trickrik: u r a w@nker naztyFish: CYA FAT LUCKY N_I_G_G_E_R_F_U_C_K_S :)))))))))))))))))) I hope u all die, freaky terroristfuc*s ! ;o) N_I_G_G_E_R_S trickrik: seeya fish kzarnick: by by nazty naztyFish: I hate you all f* n*ggers naztyFish: DIE naztyFish: you fat lucky muslimfuc*s kzarnick: blo me trickrik: strange chap naztyFish: sure mr.Libanonguy naztyFish: god muslims, die. Sent it to Mansion and had the following reply Our Poker Department have advised the player in question has been banned from our site. Well done Mansion :clap :clap :clap Quote Link to comment Share on other sites More sharing options...
slapdash Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion Well done Mansion :clap :clap :clap Yes. Though if they hadn't given a ban for that, I'm not sure what they would give a ban for! Quote Link to comment Share on other sites More sharing options...
alex_theBoss_ross Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion christ on a bicycle - that is well out of order. Quote Link to comment Share on other sites More sharing options...
morlspin Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion has joe got his doe? Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted September 28, 2006 Author Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion Not yet, its because i deposited with one card (in june)and went to withdraw through netteller. Should be sorted later tonight i`m told but i have to do two withdrawals, one to the original card then netteller Quote Link to comment Share on other sites More sharing options...
Penelopeys Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion Crazy... they should be banned from their own site... bastids... GIVE JOE HIS MONEY.... Quote Link to comment Share on other sites More sharing options...
Dodger Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion Withdrawal of funds back to the same card is a security measure to prevent fraud and is understandable...but it can be so frustrating when you can't get hold of your dosh. Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted September 28, 2006 Author Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion I think the problem is that the expiry date of my new card is different, but i have deposited through neteller, so they should just let me withdraw, hopefully will do tonight and all settled rant over Quote Link to comment Share on other sites More sharing options...
glceud Posted September 28, 2006 Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion I made a withdrawal from Mansion to my neteller account today and it was completed 6 hours later. Never had any problem with them. Quote Link to comment Share on other sites More sharing options...
Burnley Joe Posted September 28, 2006 Author Share Posted September 28, 2006 Re: Dont Normally Moan about Sites But Mansion Have now been allowed to withdraw, will wait to see how long it takes, but at least withdrawn now Quote Link to comment Share on other sites More sharing options...
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