Football-Tipper Posted July 28, 2006 Share Posted July 28, 2006 Just got this e-mail... Dear Member Ref: Mirror Freeroll Firstly may we apologise for the recent interruption to play you experienced in the above tournament. Member support and the stability of our products is of paramount importance to all at MANSION and any departures from our standards is taken very seriously. The technical difficulties you have experienced were unfortunately unavoidable, however we understand that this can be very frustrating for our Members and would like to assure you we are working tirelessly to ensure this situation is resolved. Please accept as a gesture of our goodwill a $10 credit to your account, which you will receive on Monday, as by way of apology and assuring you of our best attention at all times. Should you require any further clarification or assistance with this, or any other account management support, please do not hesitate to contact us 24hrs a day. Kindest regards, MANSION Poker Member Service I'd already been knocked out :) Quote Link to comment Share on other sites More sharing options...
Masterplan Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... i picked up a free $20 a few weeks back after they had ongoing trouble with the $500 added :) Quote Link to comment Share on other sites More sharing options...
morlspin Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... i was sitting 2nd in the 500added last night and it crashed with 8 left, nowt heard from them since i contacted live help during the boss hu game. Quote Link to comment Share on other sites More sharing options...
vix Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... I was playing 5 cash games when the site crashed TWICE saturday morning when we were mid-hand. Lost money from the hand itself which was never resolved and also lost out on over an hour worth of MCP's for 5 tables (had been playing over an hour on each) ........ wanted MCP's to clear bonus. They've given sweet FA in compensation and not even replied to emails regarding it. Quote Link to comment Share on other sites More sharing options...
vix Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... P.S It's a fooking joke they'll compensate for freerolls and 1c 500 addeds, but won't even give refunds when hands were played in cash games when the site was taken down without warning before the hand came to a conclusion. Quote Link to comment Share on other sites More sharing options...
Pocket Lady Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... I've had the same email and a promise of $10 on Monday. :ok Good on ya Mansion :clap :notworthy Quote Link to comment Share on other sites More sharing options...
PLwallg Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... When the $500 added crashed last Friday (i was 4th- 14 left) I had to email them twice before they eventually sent me a reply email outlining how they work out compensation payments when a tournament crashes. Eventually got a payment on the Monday afternoon - not the fastest at replying but they do pay up!! Tried to enter two tourneys since but the bloody software wouldnt even let me register :wall - will leave alone for a while and hope they get themselves sorted Quote Link to comment Share on other sites More sharing options...
vix Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... Im talking to live chat now about my query ......... if they'll compensate for freerolls but won't compensate for actual real money cash games it's disgusting - i don't even want compensation, i just want what i put into the pot when they crashed and i want my MCP's for the hours i spent playing per table so i can nobble that deposit bonus down a bit. Quote Link to comment Share on other sites More sharing options...
voiceofjoe Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... wait till you try and drag your money from them !! - you have to send copies of Passport and your credit/cards !! Funny though they don't need this info when your givin them your money ?? Quote Link to comment Share on other sites More sharing options...
philossify Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... wait till you try and drag your money from them !! - you have to send copies of Passport and your credit/cards !! This is very common nowadays (and understandable) and advice given on here was to make sure you blank out the check digits (and signature?) on back of credit card to make it harder for anyone being able to do any damage. Having said that, I've floated numerous bits of card details to numerous poker companies over past year and noughts ever happened - personally I'd be more worried about your local garage :lol . IMHO Mansion (god bless 'em) are generally fairly good about apologizing (with money and otherwise) for any problems encountered and I can't think of many other poker sites that would apologize with $10 for a freeroll failure. They sent me the letter promising $10 and I'd forgotten I'd even registered fot it :nana . I always wandered why (in the early days) 0valman seemed to register for every freeroll going on Mansion no matter what time of day or night....... :rollin Quote Link to comment Share on other sites More sharing options...
pistonbroke Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... Hi im getting $10 on monday too Quote Link to comment Share on other sites More sharing options...
Dan The Man Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... god i wish it wud crash for me wen im in freerolls but it don't instead i have muppets calling me wen they got absolute rubbish? Quote Link to comment Share on other sites More sharing options...
spannerjago Posted July 28, 2006 Share Posted July 28, 2006 Re: Mansion.... I had $5 from SO after I complained about the problems in the Champions League last night. Very prompt reply. I would like to carry on playing at SO but the way its going I may have to go else where. I was in the Mirror freeroll and had problems but I haven't had any email. Not too worried I'm giving up on Mansion for now. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.