mrnice Posted March 18, 2018 Share Posted March 18, 2018 I try to avoid contacting bookmakers by chat. The reason is you tend to get a front line worker with no authority who is unable to take any decision and just follows scripts. So, with a very straightforward enquiry such as an obviously incorrectly settled bet, you are kept hanging on for 25 minutes and then, at the end of it all, you are told the issue will be escalated to a trader. It is very frustrating. What were they doing for 25 minutes? It happens like this every time. Chat tends to resolve nothing. And then, half the time, whatever they said would happen does not happen and you need to contact them again for the very simplest of issues, even primary tasks for a bookmaker like settling bets. Paddy Power has removed their email facility so chat is the only way to have a record of communication. It is just not satisfactory. Quote Link to comment Share on other sites More sharing options...
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