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waynemcke

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Posts posted by waynemcke

    Sporting Odds

    in Poker

    Posted

    Re: Sporting Odds :rollin at GaF

    They're about as clueless as the muppets that play on their tables.
    That's why I want to get back in! Its easier playing muppets on cash than it is in tourneys as you can wait all day if you want to for that perfect hand (although I did get AA turned over by an all-in caller with J8s). :lol

    Sporting Odds

    in Poker

    Posted

    Re: Sporting Odds In case anyone's interested; Dear Sir, Thanks for your email. We are sorry to hear that you have had such difficulties in the poker room this week. Rest assured that we share the frustrations caused by such downtime and we work tirelessly to try to keep this to an absolute minimum (you may also have read about our recent poker investments we have made in the financial press which reflects our commitment in this area). Once again, we sincerely apologise for the considerable inconvenience which we are well aware is not acceptable performance from a poker room. With regards to your raked hand totals I can confirm you are currently on 171. I'm afraid that access to raked hand information is restricted to supervisors and our operatives are instructed to refer clients to our poker support team for this request - as they have full access and speedier systems designed for this purpose. If you have received this information from us before it is only because a supervisor happened to take your call and try to assist, rather than anything sinister. However we do apologise for any confusion caused by this. Kind regards, Jim Folliard Customer Care Supervisor SportingOdds.com Email: [email protected] Telephone: 08000 727 727 (9am - 8pm) International: +44 207 553 4164

    -----Original Message-----
    From:
    Wayne McKenna [mailto:[email protected]]
    Sent:
    08 October 2005 10:38
    To:
    Enquires
    Subject:
    FAO Manager/Supervisor

    Acct - waynemcke
    I am writing this email out of sheer frustration with the service that you are currently providing your customers.
    Within the last few days;
    - your server has crashed 3 days running (though it now seems to be better)
    - your 24hr poker live help has been offline since at least last Tuesday
    - your poker email address bounced emails for 2 days
    - your reponse time to your normal Sporting Odds email address was slow
    - it took you 48hrs to credit my account when the balance disappeared
    - your staff are able to do tasks one minute and not the next
    In such a competitive market, it doesn't look good does it and if it wasn't for the fact that I like your software, I would no longer be one of your customers.
    I have just had this conversation on your Live Help;
    cid:531185309@08102005-2f07
    Please wait for a site operator to respond.
    cid:531185309@08102005-2f07
    You are now chatting with 'Lezley'
    Lezley:
    Hi Wayne
    Lezley:
    How may I help you today?
    Wayne:
    morning. can you tell me how many raked hands i have played please.
    Lezley:
    Unfortunately we do not have access to the poker room customer service. Please email
    [email protected]
    with your full name and email address and they will assist you with your query.
    Wayne:
    you must do because someone on this live help gave me the information yesterday
    Lezley:
    Im sorry I cant, I dont have that access
    Wayne:
    well can you ask someone because your colleagues are able to
    Lezley:
    Im sorry, there is no-one in this office able to assist you with your poker querie
    Lezley:
    Please contact the poker dept at the address above
    Wayne:
    can you tell me who i can complain too please
    Wayne:
    its not your fault (I assume) but you all seem to be doing different things
    Lezley:
    Wayne:
    for who's attention
    Lezley:
    You can just put it to FAO: supervisor/manager
    Wayne:
    ok thanks Lezley. have a good day.
    This is crazy! Within the last few days, through the same Live Help channel, two members of your staff on two different occasions were able to give me the information I needed. Why not now? And if there is a legitimate reason for it, how are we as customers supposed to know when you can or can't help?
    There is absolutely no consistency with your service.
    I have emailed the address as requested to get the information I need but I'd prefer to know now. And as you have proved previously, you are able to do this. But for some reason you seem reluctant to do so.
    I'm at the point now where if I don't get a reasonable response from you, I will move my custom back to the Poker Room I came from. Why should I give you my business?
    I look forward to your reply.
    Wayne

    Sporting Odds

    in Poker

    Posted

    Re: Sporting Odds Thanks V. Well I've got back fromwork today to find an email from the department that couldnt deal with my problem refunding my account plus a little bit more for the trouble. Strange thing is, the amount they've put back into my balance is 19c short of what they said they would refund. Why 19c? :lol Don't think I'll complain about that one! :)

    Sporting Odds

    in Poker

    Posted

    Re: Sporting Odds Anyone recommend my next step? LIVE CHAT 1 (through the website not the poker software). (The numbers are the time by the way) Please wait for a site operator to respond. http://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gif\\"' src="file:///C:/DOCUME~1/WAYNEM~1/LOCALS~1/Temp/msoclip1/01/clip_image001.gif">You are now chatting with 'Lional' you: hello Lional: How may I help you today? you: 2 days ago, i entered a poker tourney and then your system crashed before it started you: i understand you then cancelled the tourney you: my money has not been recredited to my account you: can you organise it for me please you: 18.58 you: are you still there? you: 19.00 you: hello? you: 19.01

    So, ignored on that one. Try again; LIVE CHAT 2 (again through the website not the poker software). Please wait for a site operator to respond. http://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gif\\"' src="file:///C:/DOCUME~1/WAYNEM~1/LOCALS~1/Temp/msoclip1/01/clip_image001.gif">You are now chatting with 'Lional' Lional: Please hold one moment. you: ok. 19.02 Lional: Unfortunately we do not have access to the poker room customer service. Please email [email protected] with your full name and email address and they will assist you with your query. you: i have done that and your inbox is full you: i rang and was told to email the sportingodds support line. you: ive done that 3 times and had no response you: 19.05 Lional: Please try again in a few minutes. Unfortunately, the poker room is administered by the poker software developers so that email address is the only way you can contact them via email. You may be able to contact them via Live Support link in the poker room Lional: under "Support" in the poker room lobby you: the live 24 hours a day link has been closed for at least 3 days you: your poker department are completely uncontactable and you are not helping. you: you owe me money Lional: Unfortunately, then you will have to emai Lional: email support@poker response.com you: how do i email an inbox that is full? Lional: We do administer the poker room Lional: We do not administer the poker room you: lol you: do or don't? Lional: It should not be full for too much longer Lional: Do not Lional: Please try and contact them again soon you: thank you. you've done nothing to help me regain my confidence in your company. you: bye. 19.09 Bunch of cowboys I tell ya! :wall

    Sporting Odds

    in Poker

    Posted

    Re: Sporting Odds

    just because they have had server problems on Mon,Tue,Wed doesn't mean they've turned to shi*e overnight.
    Err, yes it does actually! And my balance is still showing zero despite further emails. Glad you're so easily pleased though Dac. ;) :ok

    Sporting Odds

    in Poker

    Posted

    Re: Sporting Odds And that's the problem with the site. Everyone's suffering different problems with different outcomes. Doesn't inspire much confidence does it! My sportsbook balance is empty too!

    Sporting Odds

    in Poker

    Posted

    I'm fed up with these cowboys now. :spank As we're all aware, the last two nights their system has collapsed. However, last night I entered the Heads-Up Tourney that never took place. The entry fee was deducted from my balance and has not been returned. Live help is permanently shut, my email was bounced back as their inbox is full and when I got hold of someone on the phone to discuss my frustration was told; - Live Help was working fine (as his colleague was on it now!) despite me getting a 'we're closed' message as I was talking to him - I could only get my stake money back if I sent an email despite the fact their inbox is full! I've now sent an email to another address and have just logged in to see if my money has been returned. MY BALANCE HAS VANISHED AND IS NOW ZERO! What a disgrace!

    TalkSport Freeroll tourney - 8PM every night this week.

    in Poker

    Posted

    Re: TalkSport Freeroll tourney - 8PM every night this week. :lol Sorry Valiant Currently 3rd out of 12. This is going to take ages as they are tight as gnats chuffs on here and my cards have completely dried up. Just winning with the occasional bluff at the moment so can't really force the issue just yet. The software also moved me to the other table 30 minutes ago with the two guys with more chips than me sat directly to my left! Great table balancing.

    got 50£

    in Betting Systems & Strategy

    Posted

    Re: got 50£ I have a headache. What should I do about it? And no 'clever' answers like 'take headache tablets'. OK! All answers must post a link to their reply as I can't be bothered to do anything for myself. Remember you are privileged to even be replying to me. Yours constructively. :wall

    $50,000 Manchester Tournament - Thursday 8th September 8 pm BST

    in Poker

    Posted

    Re: $50,000 Manchester Tournament - Thursday 8th September 8 pm BST Excellent play Jamie. Well done mate. :clap I know what its like when you eventually land a big one (I won a similar amount in a Laddies tourney a while ago!). I bet you sat there staring at the screen thinking 'Fcuking hell......I've done it!' and then lay in bed all night unable to sleep. Look forward to crossing swords with ya in the PL League when I return after my break.

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