Poker site praise

[Guest gazza271]

Right we have all slagged off B*** M**** and rightly so, but how about the sites that actually deserve some praise ? I recently bought a new PC and decided rather than cram it with poker sites i would use purely the laptop for poker. This meant re-installing EVERY site which numbered about 35 ! I still have a few I'm having problems with and one of them was stanjames. Well i wanted to play in the stanjames freeroll tonight so this evening i called them and explained i had forgotten all my log in details. No problem and after a few security questions i had a new password but upon trying to log in it told me i was already logged in (to a prima site). The guy promises someone will ring me back straight away. 10 mins later the same guy calls me back and says the techie dept bods are still busy but someone will call me back soon. At 8pm someone calls me,apologises for the delay and states they had to contact Prima to get me logged out of whatever site i was in. This had been done and then the guy tells me he guesses i wanted to play the freerole and as registration had closed he had manually registered me. We are quick to slag off sites but credit where credit is due, WELL DONE STAN JAMES on your quick,polite and efficient customer services :clap :clap :clap

[6ooner]

Re: Poker site praise I needed to call berfair the other day and they were incredibly helpful in sorting out a problem. It may sound strange but I appreciated talking to someone in England rather than Bangalore or America. The language barrier thing still seems to apply with English speakers in different countries and I find that if you talk to a helpdesk anywhere else in the world they appear talk down to you because you're a foriegner. This may just be my perception and I know it's probably the same the other way around, but without wanting to sound jingoistic when I heard a good old English accent I knew we were talking the same language - if you get my drift:\ I think this applies to support lines in general whatever the industry.