moFace Posted March 2, 2006 Share Posted March 2, 2006 Thank you for the email regarding your poker account. Our poker management team has informed us that not all players who played in the tournament were refunded. Furthermore it was neither announced nor planned that all players would be refunded. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards ---------------------------------------------------- Andrew Vincent Fernandez Customer Service Agent IPN Response thanks a bunch!! Quote Link to comment Share on other sites More sharing options...
morlspin Posted March 2, 2006 Share Posted March 2, 2006 Re: tikay balls up send the email demanding refund to [email protected] they gave me my refund m8 Quote Link to comment Share on other sites More sharing options...
moFace Posted March 2, 2006 Author Share Posted March 2, 2006 Re: tikay balls up dunno if i can be arsed ive already emailed twice, not sure its worth the stress, cheers though Quote Link to comment Share on other sites More sharing options...
Valiant23 Posted March 2, 2006 Share Posted March 2, 2006 Re: tikay balls up Give em a ring Mo. Its the fookin principle! (and $11;)). Quote Link to comment Share on other sites More sharing options...
moFace Posted March 2, 2006 Author Share Posted March 2, 2006 Re: tikay balls up can someone find the origanal thread about the refund, wanna check it over, may send that to em, maybe its cos i came 22nd, wasnt in the money though? Quote Link to comment Share on other sites More sharing options...
PAULM03 Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up Well I waited for my refund seeing as some people got it without asking. It still hadn't been credited by yesterday so I sent an e-mail explaining that a number of friends of mine had received refunds but I was still waiting. I had a very nice e-mail from Joe Legge apologising and a refund within a couple of hours. Quote Link to comment Share on other sites More sharing options...
Valiant23 Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up Here you go, MoFace.:ok http://www.punterslounge.com/forum/showthread.php?t=25194&page=7 Pocket Lady got her refund the same night. http://www.punterslounge.com/forum/showpost.php?p=386017&postcount=132 Quote Link to comment Share on other sites More sharing options...
Penelopeys Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up ...I did too... got a refund the same night Quote Link to comment Share on other sites More sharing options...
danno375 Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up no refund... but then i didn't ask!!! lol....they can have that one on me! Quote Link to comment Share on other sites More sharing options...
moFace Posted March 3, 2006 Author Share Posted March 3, 2006 Re: tikay balls up so you never sent this email or spoke to my friend on the phone then!!!!!!!!!! i think its a bit of a pisstake to be honest if you are going to run a tournament which then kicks you out every 5 mins, everyone had problems and now your telling people people contrasting answers, if this is the way you are going to treat your regular customers i shall take my business elsewhere. He said that Sporting Odds accept full responsibilty for last nights problems, and that it was NOT, repeat, NOT Boss Medias fault. Someone at SO decided to run some admin tests, that buggered the system. He believes that all players (outside the prize money?) will receive a refund, and if it doesn't show by tonight then please contact them and they will do a manual refund. Tikay/safety net Dear Samantha, Thank you for the email regarding your poker account. We can confirm we have had some technical issues. We have investigated your account and now refunded the $11.00 in question. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, ---------------------------------------------------- Stefan Llambias Customer Service Agent IPN Response Suite 812, Europort Gibraltar International 350 51710 Freephone UK 0800 376 281Freephone USA 18667452385 ----- Original Message ----- From: "Andrew Vincent Fernandez" To: Sent: Thursday, March 02, 2006 5:30 PM Subject: [EBV-21957]: tikay bounty tournament > ====== Please reply above this line ====== > tikay bounty tournament > > Dear Peter, > > Thank you for the email regarding your poker account. > > Our poker management team has informed us that not all players who played in the tournament were refunded. Furthermore it was neither announced nor planned that all players would be refunded. > > If we can be of any further assistance, please do not hesitate to contact us. > > Kind Regards > ---------------------------------------------------- > Andrew Vincent Fernandez > Customer Service Agent > IPN Response > > Suite 812, Europort > Gibraltar > > International 350 51710 > Freephone UK 0800 376 2815 > Freephone USA 18667452385 > > The information in this e-mail and any attachment is confidential and is intended only for the named recipient(s). The e-mail may not be disclosed or used by any person other than the addressee, nor may it be copied in any way. If you are not a named recipient please notify the sender immediately and delete any copies of this message. > > Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any view or opinions presented are solely those of the author and do not necessarily represent those of the company. got on my high horse , see what happens, now seem to have had 3 dollars randomly disappear from my account losing patience rapidly!! p.s hope you guys didnt mind me using you as examples didnt think till afterwards Quote Link to comment Share on other sites More sharing options...
danno375 Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up I wouldn't think they will mind Mo. If you get mine refunded I will be over the moon... can't be arsed to go through all the bother myself! Quote Link to comment Share on other sites More sharing options...
Blade Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up no refund for me but like Danno, I didn't ask either. I finished 19th and although the start of the tourney was rather irritating, I don't believe it in anyway affected my finishing position so they can keep it. Quote Link to comment Share on other sites More sharing options...
rosco Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up Sent a polite e-mail and asked if they were going to replay the tourny or if they were doing refunds. They were not going to replay the tourny and apologised and have refunded my money. Quote Link to comment Share on other sites More sharing options...
moFace Posted March 3, 2006 Author Share Posted March 3, 2006 Re: tikay balls up favouratism i tell ya!!! Quote Link to comment Share on other sites More sharing options...
ThePro19 Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up What they are doing is trying to make as much profit as possible. If people don't ask for the refund, the $11 stays in their pockets. If you do ask for it, it looks like they will give it back. But, YOU MUST ASK! Go get 'em Flloyd! Quote Link to comment Share on other sites More sharing options...
moFace Posted March 3, 2006 Author Share Posted March 3, 2006 Re: tikay balls up tikay bounty tournament Dear James, Thank you for the email regarding your poker account. In response to your query we can confirm your account moface3 has been credited with $11.00 for MTT 10028591 due to technical difficulties on the sportsbook side. We hope this clarifies the situation, however if you have any further queries please do not hesitate to contact us. Kind Regards, ---------------------------------------------------- Linda Borsman Customer Service Agent (Team Leader) IPN Response why does it take angry letters to get through to people these days, the worlds gone mad i tell ya! Quote Link to comment Share on other sites More sharing options...
GB80 Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up I never got a refund either!! The bastards!! :@ ;) Quote Link to comment Share on other sites More sharing options...
GaF Posted March 3, 2006 Share Posted March 3, 2006 Re: tikay balls up I posted before that I got the refund without asking, however it seems I was mistaken ..... sent the request today and had the refund within the hour :ok Quote Link to comment Share on other sites More sharing options...
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