Hi bobsyerunkle
I had the same email yesterday after being with Bet365 for well over 5 years
I have made several withdrawals over the years some good ones as well
This is the first time ever that in a 12 month period I am in minus money -£28.00
Coincidentally I also won a small amount on the Forest match but I had 2 bets on (both bet builders) 9/4 Forest one and 3/1 Bristol City one
I cashed out on the city one when above my original stake and won on the Forest one
I played the "Goals for Cash" free game and have done well on that (even though It was completely pot luck) I had a £9.50 and a couple of £8.00 and many small ones and then used the bet credits 0.10p at a time to bet on their own bet boosts on high odds also winning on occasions
I seems that Bet365 don't want winners albeit small ones like me I think it's a bit petty of them if that is the reason
I have emailed them for an explanation and their reply was to Refer to their Terms and Conditions
Cheers
John