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Alex Janssens

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Posts posted by Alex Janssens

  1. On 9/15/2019 at 9:02 PM, skydigitalb said:

    Hi

    I am absolutely furious at william hill and are curious as to my legal position.

    I won £600 today and they have for no reason suspended my account. I have sent driving license and passport but they are asking for me to send pictures of myself doing ludicrous things such as hold a piece of paper with writing on it etc.

    My question is, can they legally withold my money until I send a picture like this? 

    I would take to court very willingingly as a test case. Without knowing for sure, I cannot imagine they can legally withold your money if your actually providing copies of your ID to confirm who you are. Furthermore I have offerered to go instore with my identification but they are still refusing.

     

    Please help

    Can't believe they would do something illegal, I've been using them for some time, not so long, but havent' had problems like this or anything else. I can tell you tho other bookies, and even such that don't have to do with UK licenses, have asked friends of mine to send pictures like that, so why should William Hill be an exception. Bottomline, I'd send it too, don't think it's illegal and it's exactly as @harry_rag said, they may have the reason so suspect a double account, some fraud activity or wtv and just need to make sure it's not the case, and pics like this are sort of a procedure with bookies. Anyway, @skydigitalb do say what happened?

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