[21bet.com Issue - RESOLVED!]

Hi Pont,

Sorry for not getting back to you sooner.

Please contact [email protected] and someone will get back to you asap.

They will create a new account for you and move over any balance you had in the old exchange.

Thanks

Ben

[21bet.com Issue - RESOLVED!]

Hi George that's great, thanks for responding and glad that you'll continue to use the new exchange.

[21bet.com Issue - RESOLVED!]

Hi @GeorgeC,

Firstly i'd like to apologise for the experience and miscommunication.

 

Unfortunately our relationship with Betfair abruptly ended on 17th and we worked as quickly as possible to find an exchange solution in Matchbook.

 

I can assure you that all funds are safe and that all outstanding bets with Betfair will be honoured. The difficulty is that the customers will no longer be able to see the outstanding bets or balance because that data sits with Betfair and not us. The way we are getting around this is that as and when outstanding bets settle we are notified by Betfair and manually adjust the players balance at our end. 

 

Our customer service team is obviously overrun with complicated queries around this and there may be some miscommunication which I will look in to (regarding the breach of terms). This is not the case and we will make sure the withdrawal is processed without penalty.

 

We are working tirelessly to make sure the transition between the Betfair exchange and our new Exchange powered by Matchbook is as smooth as possible.

 

I will endeavour to answer any questions as quickly as possible.

 

Thanks

Ben