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Ben 21Bet

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  1. Hi Pont, Sorry for not getting back to you sooner. Please contact support-en@21bet.com and someone will get back to you asap. They will create a new account for you and move over any balance you had in the old exchange. Thanks Ben
  2. Hi George that's great, thanks for responding and glad that you'll continue to use the new exchange.
  3. Hi @GeorgeC, Firstly i'd like to apologise for the experience and miscommunication. Unfortunately our relationship with Betfair abruptly ended on 17th and we worked as quickly as possible to find an exchange solution in Matchbook. I can assure you that all funds are safe and that all outstanding bets with Betfair will be honoured. The difficulty is that the customers will no longer be able to see the outstanding bets or balance because that data sits with Betfair and not us. The way we are getting around this is that as and when outstanding bets settle we are notified
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