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pistonbroke

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Posts posted by pistonbroke

    An Apology

    in Poker

    Posted

    Re: An Apology Graet to hvae ypu bak:eek Dont think you have much to apologise about MrV hope you and Sam are going to be OK Just press that register button :nana

    VIP Poker League Season 3

    in Poker

    Posted

    Re: VIP Poker League Season 3 As i see it you are dead in the water unless you get the touneys started. if that means removing or grealty reducing the guarantee them it must be done. The numbers will probably dorp even lower but at least you will have something to build on and once people see the leagues runnig the numbers will hopefully increase to a point where it is viable.

    PL/GCasino Exclusive GUKPT League - WASHMAN WINS 1st GUKPT SEAT

    in Poker

    Posted

    Re: PL/GCasino Exclusive GUKPT League Starts May 9th £1200 added per month! Sorry not playing tonight just spent the last 45 mins looking for the tourney to register and then watch,was swearing to myself over at befairs crappy lobby and not being able to find anything on it, Would have helped if i had have been logged into the right site :rollin Time for a rest !

    VIP Poker League Season 2 - SLAPDASH WINS MAIN, FONZIE SIDE!

    in Poker

    Posted

    Re: VIP Poker League Season 2 - SLAPDASH WINS MAIN, FONZIE SIDE! Sorry to have missed you too Hen, did you go early ish I kept a low profile to start with cos if any of you knew who i was you have just raised me and i would have folded like i always do :\ it was nothing to do with the fact that if i went out early i was going to skulk off home and deny ever being there in the first place. My parole officer says she will let me out again soon - no car next time though:beer:beer

    Now, that is a lie :tongue2. Every one was asking every one "Have you met pist yet?" and the answer was "no". Ok, who met pist? I'm actually very disappointed not to meet you :\

    Celeb Poker Stole my Irish Open Ticket

    in Poker

    Posted

    Re: Celeb Poker Stole my Irish Open Ticket I wrote the first post in frustration at Celebs poker absolute incompetence to explain the situation and offer an apology. If your statement had been made in response to my first contact with customer support then it would have been taken as a genuine mistake as the matter would have been closed. However your customer support could offer no resolution and continually dug holes for themselves,they actually made the situation far worse, as they made it look like i was supposed to have two tickets. I requested several times for contact details to take this beyond normal customer support but this was never given, It wasnt until i posted here that i had a complete explanation posted into this thread, by you. I am still trying to make up my mind weather that was out of true customer suppport or a damage limitation exercise. Doesnt look good for the ordinary guy with a gripe getting answers from your support without having to make them public So :welcome to PL Stick around you only need a few more posts and you can play in our virgin league or you could start one of your own with the $268 you owe me:hope:rollin

    Hi Mike I am in charge of the VIP department at CelebPoker, and have just been notified about this thread. I apologise to you about this very long set of emails and miscommunication regarding the removed token.

    The tournament in: http://www.bluffeurope.com/cardgang/

    Was a buy-in, with a standard pay out of money. Furthermore the top 10 received *on top* of the normal pay out *one* token for the Irish Open qualifier. These tokens are issued manually and due to an admin mistake a few of the players (yourself included) received two tokens. As soon as we found out, these second tokens were removed. I apolgise for not informing you and explaining of its removal at the time.

    I hope this explains why you didn’t have two Irish Open tokens to play with. As per your other thread, you yourself express your surprise at receiving a second one: http://www.punterslounge.com/forum/f17/bluff-mag-cardgang-5-50-buy-irish-open-25-02-8pm-97203/ I wish you the best of luck in the future and hope this reply clarifies the matter for you and the other readers here. Best regards Ingram

    Celeb Poker Stole my Irish Open Ticket

    in Poker

    Posted

    I played in the Bluff Mag Cardgang recently in order to do so i had to deposit as it was the first time i logged into the new sofware i was offered a loaad of tickets to deposit cant remember what exactly - i deposited just before the tourney started I played the tourney and came 3rd and was awarded an Irish Open ticket worth 188 euros, i checked my account the following day and found two tickets, i used one in a tourney and lost went back a couple of days later to use the second and found it has been removed from my account - no apology no email no nothing -i posted about this in thetourney thread this in the i have spent the last week exchanging emails with support to find out what happened to my second ticket. Only to find they are a complete shambles, cannot answer a straight question and generally have no idea on the transactions around my account first i got this Dear Mike, Thank you for choosing CelebPoker. This is Maijie from the Support Team. We cancelled your second token because it was only credited by accident. Note that the promotion was only about one token. Thank you. Another email exchange resulted in this Thank you for choosing CelebPoker. This is Maijie from the Support Team. We are glad to have you in our poker room and we are happy to see that you started already your real money experience. Your concern was raised to out Management and after proper check we found out that you have received the full first deposit offer to which you were entitled which is as follows: - 100% up to $600 on your first deposit of 25 EUR and - 2 tokens for $2,500 New Depositors freeroll. Actually, you got some extra treats: - $2,000 Weekend token - ECPT Barcelona token - $1,000,000 Guaranteed token In addition, you got a free entry to the Irish Open worth $268. We hope you understand that being entitled on one token you are supposed to get only one. The second Irish Open token was issued by mistake and by canceling it we corrected this. The said error did not affect in any way your account or the tokens and bonuses you had right to get. This then led me to believe i had been awared i token as part of the deposit bonuses, it was confirmed by them when i asked again Hi Mike, This is Jon from the Celeb Poker Support Team. We would like to clarify that your first deposit offer was only 100% up to $600 on your first deposit of 25 EUR and 2 tokens for $2,500 New Depositors freeroll. Some extra tokens were credited to you ($2,000 Weekend token, ECPT Barcelona token and $1,000,000 Guaranteed token). In addition to these, you were also credited with the Irish Open token which is worth $268. We would like to clarify that you are only entitled to one (1) Irish Open token. The other one was issued by mistake, therefore, was removed from your account. Followed by this Note that the Irish Open 2010 Super Sat token worth $268 is just an extra treat because the full first deposit offer to which you were entitled are just the following: - 100% up to $600 on your first deposit of 25 EUR and - 2 tokens for $2,500 New Depositors freeroll. ok so by now im slowly getting the picture they will not answer a straight question, but now i believe i had one ticket as a result of thier kind generosity (sic). i now try to point out that as they gave me a ticket and i won a ticket in the Bluffcard gang i should have two tickets - when i point this out to to them, this is the response Dear Mike, Thank you for contacting Celeb Poker. This is Patrick from the Support Team. Please be informed that your account is only eligible for one Irish Open token. Note that you have won a prize amounting to €22.97 ($31.20) and not an Irish Open token after finishing as 3rd place in BluffEurope Irish Open (387357551) on 2010-02-25. Your understanding is greatly appreciated. This now just sort of confirms they havent got a feckin clue but stenghtens my case that i should have two tickets and they shouldnt have removed one from my account now geting pissed off with their inability to organise a piss up in a brewery i fired off a snotty email back along with screen shots from the tourney showing the tickets awared for top 10 Hi Please be informed that you are completely wrong as usual you need to look at this link it explains the top ten get an Irish Open tickets http://www.bluffeurope.com/cardgang/ THATS WHY I HAD TWO TICKETS I WON ONE and you gave me One thats two tickets On whose authority was the ticket removed from my account as far as im concerned you have stolen 188 euros from me i feel that support has failed to provide a solution to this i would like to take this up further with your management Please send me dtails of how to contact management Please refer this to your manager and apologise from the very poor service and support Celeb poker have given AND REPLACE MY TICKET IMMEADIATELY Please check the link below i have copied out the test all i got back from them was this Dear Mike, This is Tony from Celeb Poker Support Team. We regret to inform you that, as of the moment, the token will not be re-issued based upon the decision of the relevant department. Thank you With any more questions, please do not hesitate to contact the Celeb Poker Support Team 24 hours a day, 7 days a week. So i am still left with, no explanation, no apology, nothing This would appear to be thier final decision on this, im more pissed off with the fact that the customer support is so useless So time to give up and move on ? sorry abount the longest post in PL history Just helps to have somewhere else to tell Whinge Over

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