Please help.
I’m using a translator, so I apologize if there are any errors.
I’m a Japanese player, and my €17,000 withdrawal from Bullsbet.io was denied because they claim I have “multiple accounts.” This decision was supported by Casino Guru, citing IP, device, and cookie data, but I’ve only ever used my contracted internet connection. I avoid public Wi-Fi after a similar issue with another casino and have been playing without issues for months until Bullsbet.io started having system problems.
Last week, while they updated their system, my wagering tracked at 50%, some games wouldn’t load, and I couldn’t log in. I reported the issues immediately, but I had to keep playing since the bonus expired in 48 hours. An affiliate friend suspects the casino’s detection tool may be flagging errors, especially for iPhone users like me.
Does your casino use an internal or external tool to detect accounts? I believe Bullsbet.io’s internal tool may have caused this error.
I can’t accept that they’re confiscating my winnings over a mistake. Despite their good reviews, I see other cases of account-related confiscations. Any advice or help would be appreciated.