[Mobilebet problems with withdraw]

Glad this has now all been resolved for you, @clyde47

Apologies again for the time it has taken to get this processed and resolved for you.

/ComeOn Connect 

[Mobilebet problems with withdraw]

Hi, @clyde47

I've been chasing this with the relevant departments and the payment is due to be processed back to you today.

This should take three to five working days to reach your bank account for you.

However, I am afraid the account will remain closed as per the reason that I believe has been given to you via email. 

Apologies for the time it has taken to get this processed and resolved for you. 

Regards 

ComeOn Connect 

[Mobilebet problems with withdraw]

Thanks for confirming, @Clyde47. 

Could you copy that email into one with the header "FAO TL regarding puntersounge." so we can make sure that is searched for? 

Thanks

ComeOn connect

[Mobilebet problems with withdraw]

Hi, @clyde47

If you can send an email to [email protected] and put FAO TL regarding puntersounge. 

This will then be passed directly to the Team Leader I have spoken to so we can get to the bottom of it all for you. 

Again apologies for the issues you are having, we are hoping we can get it resolved and sorted for all parties as soon as possible.

Thanks

ComeOn Connect 

[Mobilebet problems with withdraw]

On 17/06/2018 at 11:33 AM, clyde47 said:

Good afternoon, I am sorry to hear you are experiencing issues regarding your concerns you have approached us with, would you be so kind to contact us on live chat between the hours of 09:00am and 20:00pm and one of our agents will be more than happy to assist and look further into this for you and explain anything you need to know to get this resolved.

In the meantime I thank you for your patience and wish you a lovely week ahead.

Best Regards 

Comeon Connect 

 

[Mobilebet problems with withdraw]

Hi, @clyde47 

Sorry to hear you are having issues with our Mobilebet brand. 

I've been trying to look into this our CS team but I'm afraid we are going to require you to contact our CS team in order for us to have some more information from yourself. 

If you could contact our CS team directly and say you have been sent over from the Punters Lounge then ask for this issue to be passed over to a Team Leader we will be able to get to the bottom of it for you and hopefully get it all revolved. You would be able to do this here. 

Apologies again for the issue you have currently but hopefully we can get this all sorted for you. 

Thanks

ComeOn Connect