Not a duplicate account

[Wiltshire Shot]

I need some advice please.  I have an online account with Corals who have closed my account on the grounds that it's a duplicate.  It 100% isn't and I don't know anything about a second account.  However, Corals is refusing to discuss with me saying my account must be closed and I must use the other active account.  I have no idea about the 'other' account, its username, password etc except that customer support say its pretty active and 'I' made a deposit recently.

I've tried live chat but Coral refuse to discuss with me on the grounds the decision is made and irreversible and have closed down the chat.

Does anyone have any advice on what I can do?

 

 

[Mindfulness]

On 6/13/2021 at 9:14 PM, Wiltshire Shot said:

I need some advice please.  I have an online account with Corals who have closed my account on the grounds that it's a duplicate.  It 100% isn't and I don't know anything about a second account.  However, Corals is refusing to discuss with me saying my account must be closed and I must use the other active account.  I have no idea about the 'other' account, its username, password etc except that customer support say its pretty active and 'I' made a deposit recently.

I've tried live chat but Coral refuse to discuss with me on the grounds the decision is made and irreversible and have closed down the chat.

Does anyone have any advice on what I can do?

 

 

This sounds really weird @Wiltshire Shot and I have not heard of this before.

My only advice would be to contact the UK Gambling Commission as I believe Coral operate under a UKGC licence:

https://www.gamblingcommission.gov.uk/contact-us

It might also be wise that if and when you get back into your Coral account that you change your password as a security precaution.