clyde47 Posted June 17, 2018 Share Posted June 17, 2018 (edited) After months of depositing funds to mobilebet they decided to close my account after my first reasonable win ( approx £200 ) .The reason they said was I closed my comeon account and was excluded from mobilebet as well .I closed the comeon account over a year ago and have been depositing and betting with mobilebet regularly since . I have sent the requested security documents in several emails and asked for acknowledgement but have been ignored. ..I will update any resolution if it happens . Edited June 17, 2018 by clyde47 Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 18, 2018 Author Share Posted June 18, 2018 (edited) As expected they rejected my documents stating not clear enough ...they told me to login my account and send them that way .... problem is they closed my account and I can't login .....this has been going on for some time just for £200 .... If you were thinking of opening an account with mobilebet I suggest you think again . Edited June 18, 2018 by clyde47 Quote Link to comment Share on other sites More sharing options...
ComeOn Connect Posted June 18, 2018 Share Posted June 18, 2018 Hi, @clyde47 Sorry to hear you are having issues with our Mobilebet brand. I've been trying to look into this our CS team but I'm afraid we are going to require you to contact our CS team in order for us to have some more information from yourself. If you could contact our CS team directly and say you have been sent over from the Punters Lounge then ask for this issue to be passed over to a Team Leader we will be able to get to the bottom of it for you and hopefully get it all revolved. You would be able to do this here. Apologies again for the issue you have currently but hopefully we can get this all sorted for you. Thanks ComeOn Connect Sir Puntalot 1 Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 19, 2018 Author Share Posted June 19, 2018 (edited) I keep getting the same email requesting IBAN and BIC details ...but no explanation as to why my account was kept open allowing me to deposit for over a year and then closed as soon as I tried to withdraw my winnings ...I closed my comeon account over a year ago and have been depositing and betting with mobilebet since ......I have sent all documents required ..... just allow me to withdraw the funds and that will be the end of this matter ... you know who I am ....p.s.....i had no idea mobilebet and comeon were the same company. Edited June 19, 2018 by clyde47 Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted June 20, 2018 Share Posted June 20, 2018 15 hours ago, clyde47 said: I keep getting the same email requesting IBAN and BIC details ...but no explanation as to why my account was kept open allowing me to deposit for over a year and then closed as soon as I tried to withdraw my winnings ...I closed my comeon account over a year ago and have been depositing and betting with mobilebet since ......I have sent all documents required ..... just allow me to withdraw the funds and that will be the end of this matter ... you know who I am ....p.s.....i had no idea mobilebet and comeon were the same company. @clyde47 I went out of my way to get @ComeOn Connect to reply to you on the forum, so please follow their instructions. Saying "you know who I am" isn't going to get anything resolved. Quote Link to comment Share on other sites More sharing options...
ComeOn Connect Posted June 20, 2018 Share Posted June 20, 2018 On 17/06/2018 at 11:33 AM, clyde47 said: Good afternoon, I am sorry to hear you are experiencing issues regarding your concerns you have approached us with, would you be so kind to contact us on live chat between the hours of 09:00am and 20:00pm and one of our agents will be more than happy to assist and look further into this for you and explain anything you need to know to get this resolved. In the meantime I thank you for your patience and wish you a lovely week ahead. Best Regards Comeon Connect Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 20, 2018 Author Share Posted June 20, 2018 Ok.. sorry mate but I've sent so many messages and live chats and got nowhere ...I was sure the would know who this was from ... appreciate your help. Quote Link to comment Share on other sites More sharing options...
ComeOn Connect Posted June 20, 2018 Share Posted June 20, 2018 Hi, @clyde47 If you can send an email to [email protected] and put FAO TL regarding puntersounge. This will then be passed directly to the Team Leader I have spoken to so we can get to the bottom of it all for you. Again apologies for the issues you are having, we are hoping we can get it resolved and sorted for all parties as soon as possible. Thanks ComeOn Connect Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 20, 2018 Author Share Posted June 20, 2018 (edited) I sent one this morning with my username and explaining that I made the posting on punters lounge and was contacted by yourself ... but up to now ..no reply . Edited June 20, 2018 by clyde47 Quote Link to comment Share on other sites More sharing options...
ComeOn Connect Posted June 20, 2018 Share Posted June 20, 2018 Thanks for confirming, @Clyde47. Could you copy that email into one with the header "FAO TL regarding puntersounge." so we can make sure that is searched for? Thanks ComeOn connect Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 20, 2018 Author Share Posted June 20, 2018 Email sent with name , username and dob .and short description of issue . Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted June 20, 2018 Share Posted June 20, 2018 @clyde47 No worries, just remember bookies get hundreds of emails, so I’m sure if you label it like they asked above a little light bulb will pop above the team leaders head. Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 20, 2018 Author Share Posted June 20, 2018 Yes I have tried not to rant and use some of the language I see on here...( Thieves and stealing money etc) hopefully we can resolve this promptly and happy days all round ... thanks again ...and cmon England . Sir Puntalot 1 Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 21, 2018 Author Share Posted June 21, 2018 Have resent bank details and replied to email request ..but still waiting for a reply..I keep requesting an acknowledgement of receipt of documents ... guess what ... nothing . Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted June 21, 2018 Share Posted June 21, 2018 Ok @ComeOn Connect - not good enough anymore. Get yourself a proper system because your current one is broken. Somebody should be dealing with this direct now. Quote Link to comment Share on other sites More sharing options...
ComeOn Connect Posted June 21, 2018 Share Posted June 21, 2018 Hi, @clyde47 I've been chasing this with the relevant departments and the payment is due to be processed back to you today. This should take three to five working days to reach your bank account for you. However, I am afraid the account will remain closed as per the reason that I believe has been given to you via email. Apologies for the time it has taken to get this processed and resolved for you. Regards ComeOn Connect Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 21, 2018 Author Share Posted June 21, 2018 (edited) Ok thanks I'm happy with that .... Edited June 21, 2018 by clyde47 Quote Link to comment Share on other sites More sharing options...
clyde47 Posted June 21, 2018 Author Share Posted June 21, 2018 Mobilebet have emailed me with an apology and funds will be withdrawn ... fair play to them ......Many thanks to sir puntalot for highlighting this case ...good result all round . Sir Puntalot 1 Quote Link to comment Share on other sites More sharing options...
ComeOn Connect Posted June 21, 2018 Share Posted June 21, 2018 Glad this has now all been resolved for you, @clyde47 Apologies again for the time it has taken to get this processed and resolved for you. /ComeOn Connect Sir Puntalot 1 Quote Link to comment Share on other sites More sharing options...
Sir Puntalot Posted June 21, 2018 Share Posted June 21, 2018 Thanks @ComeOn Connect - it's not always simple to resolve every issue, but you stepped up. Quote Link to comment Share on other sites More sharing options...
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