Carol Posted February 8, 2018 Share Posted February 8, 2018 Can anyone help? Opened an account with Coral on 4th Jan this year. Total deposits just over £550. Monday/Tuesday this week I turned £25 into £14,000, withdrew on Wednesday. Account frozen on Thursday, today they have returned all deposits to my card and said they have closed my account. How can they do this?! Never had an account with them or any other Gala brand, it was all won on football bets, surely this is fraud? Quote Link to comment Share on other sites More sharing options...
mrnice Posted February 10, 2018 Share Posted February 10, 2018 1. Have them explain their actions in accordance with their terms and conditions. 2. Make a claim to IBAS. 3. Wait a year. 4. If no joy at IBAS, take them to County Court. Quote Link to comment Share on other sites More sharing options...
Carol Posted February 10, 2018 Author Share Posted February 10, 2018 Still waiting for a response. They didn't inform me of closure or that they would be withholding funds, all I got AFTER I contacted them was "your account is excluded as of this moment". My son is a law student and has advised to skip IBAS, and is currently preparing my particulars of claim/court bundle. Coral have escalated my complaint but asked for 14 working days to complete the investigation, this follows me giving them a deadline of Wednesday 14th for the funds to be in my account, in line with their maximum withdrawal times. Spoke to the Gambling Commission who advised me to contact the Competition and Markets Authority. They have asked me to send them all evidence as they are currently investigating the online gambling industry for unfair terms and practices. Unfortunately for Coral, they've picked the wrong person to fight with, I won't be taking this lying down! Quote Link to comment Share on other sites More sharing options...
hass007 Posted February 16, 2018 Share Posted February 16, 2018 maybe they found you bet on fixed matches Quote Link to comment Share on other sites More sharing options...
mrnice Posted March 13, 2018 Share Posted March 13, 2018 Another thread gone dead. Quote Link to comment Share on other sites More sharing options...
Carol Posted March 13, 2018 Author Share Posted March 13, 2018 Apologies. They paid up. Very very reluctantly. They tried to link to an old Ladbrokes account that had an incorrect DOB, wrong address, no email address and no phone number, wasn't even a username! I'd pulled their T&C's apart and they offered to settle on the last day before I commenced court action as a goodwill gesture, yeah right! Jimmy2shoes 1 Quote Link to comment Share on other sites More sharing options...
mrnice Posted March 18, 2018 Share Posted March 18, 2018 Thank you for coming back and updating the thread. Well done on your result. Quote Link to comment Share on other sites More sharing options...
$imple$imon Posted March 26, 2018 Share Posted March 26, 2018 On 13/03/2018 at 5:33 PM, Carol said: Apologies. They paid up. Very very reluctantly. They tried to link to an old Ladbrokes account that had an incorrect DOB, wrong address, no email address and no phone number, wasn't even a username! I'd pulled their T&C's apart and they offered to settle on the last day before I commenced court action as a goodwill gesture, yeah right! Good news @Carol. What was the trick? I have a young friend who is going through the exact same thing with Crownbet (who just purchased William Hill Australia) they are an Australian bookmaker. They were taking her bets on eSport she beat them to the tune of around AUD$ 50,000 (about GBP 27,000) they refunded her deposits and said that she had committed fraud, apparently they rang her on a Saturday morning at around 9am and her phone ran out of battery so she called them back on another phone and they claim this proves its not her account. It is before the Northern Territory Gaming Commission, who said they are handing it to the racing board..... Its been around 6 months so far Quote Link to comment Share on other sites More sharing options...
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