paddy power not paying my winnings

[pwywan]

Hi i opend an account with paddy power last Saturday, I self excluded about 10yrs ago for a few years, so i re opend the account on the first night i won 1600 pounds and when i deposited the money back to my account the closed it and said i self excluded so they did not honour the bets and just put back the 185 i deposited to they account! How can they do this does anybody know what i can do? I have contacted IBAS but wondering has anybody else had something like this? Thanks

[Sir Puntalot]

1 hour ago, pwywan said:

Hi i opend an account with paddy power last Saturday, I self excluded about 10yrs ago for a few years, so i re opend the account on the first night i won 1600 pounds and when i deposited the money back to my account the closed it and said i self excluded so they did not honour the bets and just put back the 185 i deposited to they account! How can they do this does anybody know what i can do? I have contacted IBAS but wondering has anybody else had something like this? Thanks

Firstly,  to PL.  

Unfortunately, once you self exclude you are basically telling them "do not ever let me gamble with you again"

Of course they did, but had you lost £1600, they would have had to pay you that back if you had proof you self excluded previously.

Sorry, it's not the answer you wanted.